The Directorate General of Civil Aviation (DGCA) has requested an investigation into how a flight from Amritsar to Singapore took off hours ahead of schedule, leaving 35 passengers behind.
Directorate General of Civil Aviation
This seems to have been the outcome of a timetable modification, Sanjeev Kapoor wrote. Some travel agents enter their company’s email and phone numbers in place of the customers’ contact information.
Sanjiv Kapoor responded to the tweet with
They, therefore, have a responsibility to inform their clients of any time changes. This has been a long-standing problem and challenge, which the airlines frequently draw attention to.
Unfortunately, there is no law requiring travel agents to enter simple client contact information. Sanjiv Kapoor responded to the tweet with, “Ideally, this should be a mandated requirement, as that would prevent such issues.
The Scoot airline flight was previously scheduled to depart on Wednesday at 7:55 p.m. However, they added that it left the airport at 4 p.m. and that their booking agents had notified each passenger of the change in departure time by email well in advance.
An airport official told reporters that the travel agent, who booked the tickets for 30 passengers in a group, had not informed them (passengers) about the change in flight timings due to which the airline flew with the passengers who had reported on time.
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“All of the booking agents had the information well in advance, and they shared it with their customers. But only one agent, for reasons best known to him, was unable to warn his clients “According to PTI, the airport’s director, V K Seth. The 263 passengers who boarded the flight, he stated, arrived at the airport on schedule.
Airport Authority of India
When it came to changing the flight’s departure time, Seth said, “A proper procedure was followed as it was with the prior approval from the Airport Authority of India, in addition to all authorities concerned.”
Investigation into how a Singapore-bound flight took off hours ahead of schedule, leaving 35 passengers at the Amritsar airport, has been ordered by the Directorate General of Civil Aviation (DGCA).
The investigation was started by the aviation regulatory authorities when a Scoot Airline flight that was initially scheduled to leave the Amritsar Airport on Wednesday at 7.55 p.m. took off at 3 p.m., hours before that time.