Delta Air Lines has discontinued its standalone text-message customer-service channel, directing passengers to its AI-powered Concierge in the Fly Delta app. While the assistant can handle routine travel tasks, the change raises questions about customer convenience, access to human agents and the need for human oversight in AI-assisted airline support.
Artificial Intelligence
Japan Airlines and Nippon Express have launched a weekly Boeing 747 freighter service linking Los Angeles with Narita, Taipei and Singapore to support rising demand for AI, semiconductor, data centre and oversized cargo.
Singapore Airlines (SQ) has deployed more than 160 artificial intelligence applications across its operations as the carrier expands its digital transformation programme and seeks to become the world’s leading “digital airline.”
Delta Air Lines (DL) is facing scrutiny after its generative AI assistant canceled a Platinum Medallion member’s entire round-trip award ticket, despite confirming in writing that her return flight would remain booked.
Lockheed Martin has flight tested an AI-enabled Combat Identification capability on the F-35 Lightning II, improving how pilots detect and classify hostile radar emissions.
A data analyst and content creator has claimed that xAI’s chatbot Grok helped her uncover airline pricing inefficiencies that reduced a $1,200 airfare to just $340.
The US Air Force (USAF) is upgrading its experimental, autonomous X-62 VISTA aircraft with advanced radar and mission systems to expand artificial intelligence flight testing and combat-relevant experimentation.
The US Air Force is pursuing an AI enabled approach to modernize high-speed wargaming, supported by efforts associated with Arlington, Virginia.
Saudi Arabia’s new flag carrier, Riyadh Air (RX), partners with IBM to launch the world’s first AI-native airline at IBM Think Riyadh 2025.
American Airlines (AA) is implementing large-scale management and support staff jobs cuts as part of a post-pandemic restructuring plan.