Delta Air Lines (DL) is facing public scrutiny after US Senator Richard Blumenthal (D–CT) accused the carrier of preparing to use artificial intelligence (AI) to set “personalized pricing.”
Artificial Intelligence
Dubai International Airport (DXB) is trialling cutting-edge artificial intelligence (AI) baggage screening technology aimed at transforming airport security and speeding up passenger checkpoints.
American Airlines (AA) CEO Robert Isom strongly criticized Delta Air Lines (DL) for its use of artificial intelligence (AI) in fare pricing, labeling it a breach of customer trust.
Delta has addressed rumours of its AI-based pricing system, confirming that it will not utilise user data to customise ticket prices.
KLM (KL) is leveraging artificial intelligence to determine the onboard meal count and address food waste concerns.