SYDNEY— Qantas (QF) has confirmed significant changes to its senior leadership structure after weeks of speculation across industry forums and corporate networks.
The update was delivered directly to staff through an internal email from Group CEO Vanessa Hudson, outlining a realignment designed to support a customer-first strategy and new technology initiatives.
Qantas to Fire 400 Employees
Qantas stated that several senior leaders will depart as part of the restructuring. Chief Data and Information Officer Andrew Walduck and Executive Manager Inflight Experience David Kondo are among those leaving.
Both executives will assist the airline through the transition period before the updated structure comes into effect early next year.
The email from Hudson noted that executive managers Andrew, Cam, Markus, Rachel, and Steph will implement adjustments within their teams, which will be formally communicated soon.
The airline emphasised that the moves support a broader effort to strengthen service quality across all customer touchpoints.
The airline says the restructuring will allow teams to better respond to operational needs as it prepares for a major fleet renewal program and expanded digital capabilities.
While rumours circulating online hinted at up to 400 executive job losses, Qantas has not disclosed the final number of impacted roles.
Customer Strategy Shift
A major element of the reshuffle involves consolidating customer strategy under a unified leadership portfolio. Loyalty CEO Andrew Glance will now oversee customer strategy and insights, taking on the expanded role of CEO of Qantas Loyalty and Customer.
Qantas International and Freight CEO Cam Wallace will assume responsibility for in-flight and on-ground products, aligning lounge operations, direct channels, and product development under one executive.
Qantas Domestic CEO Markus Svensson will add customer care, recovery functions, and contact centres to his remit, as well as oversight of QantasLink regional operations.
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Technology and AI Role
The restructure also introduces a new executive position focused on digital transformation.
Rachel Yangoyan will serve as Chief Technology, AI, and Transformation Officer, leveraging her more than 20 years with the Group to lead major systems upgrades and AI-driven initiatives.
The company says the changes will support more than 200 new aircraft deliveries over the coming years and strengthen its operational resilience.
Qantas also confirmed that no replacement will be appointed for outgoing Chief Customer Officer Catriona Larritt, effectively reducing the size of the Group Leadership Team.
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Bottom Line
Qantas’ latest leadership reshuffle marks a strategic shift as the airline strengthens its customer, technology, and product functions ahead of a critical period of fleet and service renewal.
Although the number of departing executives remains unconfirmed, the restructure signals a move toward a leaner and more integrated leadership model.
The airline expects the updated framework to enhance service delivery and provide employees with clearer direction as Qantas prepares for another demanding year.
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