Jet Airways CEO Sanjiv Kapoor has responded to the viral video of a heated argument between a passenger and an IndiGo air hostess.
Jet Airways CEO Sanjiv Kapoor tweets
The video showed how the air hostess repeatedly requested the passenger to check his tone while speaking, but in vain. Many Twitter users have also written in support of the air hostess and expressed that her reaction was necessary and apt.
Jet Airways CEO Sanjiv Kapoor posted a video on his Twitter and shared a similar experience that he had some years ago. He sympathized with the air hostess and narrated how a rowdy traveler can shake the confidence of the crew member.
“As I had stated earlier, the crew members are human too. It must have taken a lot to get her to breaking point. Over the years, I have seen crew members slapped and abused on board flights, called ‘servants’, and worse. Hope she is fine despite the pressure she must be under,” he said.
In another tweet, he shared an appalling incident experienced by a 19-year-old cabin crew member who was slapped by a passenger. “I recall an incident some years ago where a new crew member, 19 years old, was slapped by a pax because his meal choice was not on board.
Jet Airways CEO Sanjiv Kapoor tweets in support of air hostess
I met her the same day. She was inconsolable and told me this is not what she signed up for. She quit flying the same day,” he said.
Concluding the Twitter thread, Kapoor emphasized the fact that it is never okay to verbally or physically abuse a cabin crew or demean them in any way.
“At that time there was no unruly pax policy in India. This was 1 of the incidents that led to that being introduced eventually. As I have always stated, the passenger is always right… until he (or she) is wrong. Physical or verbal abuse or humiliation is NEVER acceptable,” read the tweet.
For the uninitiated, it all began when a video showing a spat between a passenger and the air hostess began doing the rounds on the internet.
“No, I am so sorry, sir, but you cannot speak to the crew members like that. I am peacefully listening to you with all due respect, but you have to respect the crew members also. You cannot speak to me like that. I am also a staff here,” the air hostess said to the passenger.
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The matter worsened after the passenger in question referred to the air hostess as a “servant”. She hit back, stating, “Yes, I am a staff . I am not your servant.”
IndiGo has answered the incident and released a report
“We are aware of the incident that took place on flight 6E 12 from Istanbul to Delhi on December 16, 2022. The issue was related to meals chosen by certain passengers traveling via a codeshare connection.
IndiGo is cognizant of the requirements of its passengers, and it is our constant endeavor to provide a courteous and hassle-free experience to our passengers.
We are looking into the incident and would like to ensure you that passengers’ comfort has always been our first priority. We are committed to providing the best experience at all times.” they told.
