GURUGRAM- Tata-owned Air India (AI) has enlisted the services of Hirsch Bedner Associates (HBA), a globally renowned hospitality interior design firm, to undertake the refurbishment of Air India lounges at Terminal 3, Indira Gandhi International Airport in New Delhi, and Terminal 4 at JFK Airport in New York.
This development signifies a pivotal achievement in Air India’s transformation initiative to elevate the customer experience at every stage of the journey.
Air India HBA Partnership
Following the planned extensive refurbishment and reconstruction, the Air India Lounges in Delhi and New York will emerge as distinctive, signature lounges. This initiative aims to provide a world-class lounge experience to over four lakh premium guests flying with Air India.
The revamped lounges will be meticulously designed to mirror India’s rich cultural heritage, incorporating state-of-the-art amenities that embody the vibrant spirit of the new Air India – a global airline with an Indian essence.
Aligned with India’s diverse culinary traditions, the lounges will offer an exquisite selection of Indian and international cuisine, seamlessly blending class and comfort.
HBA, the chosen partner for this project, is renowned for creating award-winning signature projects for esteemed global institutions such as the Taj Group, Marriott, InterContinental, Hilton, and Singapore Airlines (SQ).
Collaborating with HBA positions Air India to establish new benchmarks in the comfort and aesthetics of its lounges, aiming to deliver a peerless lounge experience for its guests.
Executive Insights
“We are committed to providing the highest standards of service to our guests as part of our transformation journey, and the collaboration with HBA will enable us to offer a warm and welcoming lounge experience that embodies the essence of Air India’s commitment to excellence. Over the past year, we have implemented several initiatives to enhance the customer experience, spanning digital channels, airport and inflight services, and the contact center. The redesigned lounges will further reinforce our customer proposition,” stated Rajesh Dogra, Chief Customer Experience Officer at Air India.
“We are honored to collaborate with Air India and are dedicated to delivering an exceptional hospitality design experience. Our primary focus is to create a meaningful environment for Air India passengers, allowing them to experience the airline’s inspirational brand and lounges in a fresh and innovative way,” expressed Ian Carr, Co-CEO of HBA.
Initiating the refurbishment of the two lounges, Air India is concurrently working on expanding its lounge network to other major airports in India and abroad.
This expansion aims to provide a similarly enhanced lounge experience for first-class, business-class, eligible FFP, and Star Alliance members.
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