FORT WORTH- American Airlines (AA) operations are carefully planned and orchestrated, and a reliable operation is one that’s constantly moving with its New HEAT Software.
Because when an airline stops, it means our aircraft and crews stop — and importantly, it means our customers stop. It means it can become increasingly more difficult to return to normal operations.
American Airlines New HEAT Software
American Airlines has developed cutting-edge technology that keeps customers moving when severe weather impacts larger hubs.
The Hub Efficiency Analytics Tool (HEAT) dynamically moves AA flight schedules around to ensure that customers, crews, and aircraft keep moving when weather threatens to disrupt AA schedules.
Developed in-house at American, HEAT optimizes data about weather and how full AA flights are. Further customer connections, gate availability, and any air traffic control or crew constraints. Then, an advanced algorithm weighs this data and shifts arrivals and departures around the hub.
The incredible experts at AA Integrated Operations Center (IOC) — the nerve center of AA operation — use HEAT to help us avoid the most severe weather impacts. Further, it keeps AA operation running while getting customers on their way faster during severe weather.
“HEAT is an innovative tool and part of AA irregular operations playbook that will only get smarter with use,” said Timothy Niznik, American director of IOC Analytics.
Niznik Added, “Each time we run HEAT, we analyze the results and incorporate those findings. So we can continue to improve the strategies and techniques that help keep our operation moving.”
Since its initial deployment last year, HEAT has prevented nearly 1,000 flight cancellations across our network.
“HEAT allows me to optimize our flight timing in inclement weather to provide a better experience for our customers and crews — it’s a game changer,” said Bob Shirley, an American dispatcher, air traffic control coordinator, and a member of the team who developed the tool.
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