Delta Air Lines has been named the best U.S. airline by The Points Guy for the 4th year running, with the online travel platform reporting Delta’s excellence in on-time reliability from April 2021 to March 2022, a customer-centered experience, and an extensive international network.
TPG founder and CEO Brian Kelly
“Delta was by far the No. 1,” TPG founder and CEO Brian Kelly stated Wednesday on “CBS Mornings.”The Points Guy’s editorial team reviewed published airline policies and real-time information between April 1, 2021, and March 31, 2022, in its data-focused analysis of reliability, experience, loyalty, and prices and reach.
U.S. Department of Transportation, Wallethub
This is the latest award for Delta, which also was recognized Tuesday for having 1 of the industry’s best travel reward programs by U.S. News & World Report. The airline also has been recognized by The Wall Street Journal, the U.S. Department of Transportation, and Wallethub for its reliability and operational performance in 2021.
“While some airlines just compete on cost, it was clear to the editors at TPG that Delta restarts to invest in passengers from the curb to the lounge, to the gate and luggage claim — and passengers were willing to even pay a premium for this service,” stated Nick Ewen, TPG’s director of content. “Our staff flies 1000 flights a year and confirms what the data shows: Delta once again provided an experience above the rest of the U.S. airline industry.”
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Delta has made many schedule and operational changes since the start of the summer to restore the world-class reliability that customers deserve and have arrived to expect. The airline’s mainline reliability in July was better than in May and June, with less than one-third of the number of revocations.
The airline also has resumed investing in a best-in-class passenger trip from the curb to baggage claim, with technology and innovation supporting an increasingly well-being-driven experience.
“The resilience of the Delta passengers and our spirit of innovation continues to lead the way,” stated Allison Ausband, Delta E.V.P., and Chief Customer Experience Officer. “We are laser-focused on ensuring the travel journey is as stress-free, hands-free, and seamless as possible for our customers.”
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