Delta Air Lines

American Airlines, Delta, United and other major U.S. carriers face two antitrust lawsuits over alleged sharing of airfare and flight-shopping data. The cases target ATPCO and its 3Victors subsidiary, raising questions about whether competitor pricing intelligence helps airlines lower fares or discourages discounting. The outcome could influence how airlines exchange commercial data and compete on ticket prices.

Delta Air Lines has discontinued its standalone text-message customer-service channel, directing passengers to its AI-powered Concierge in the Fly Delta app. While the assistant can handle routine travel tasks, the change raises questions about customer convenience, access to human agents and the need for human oversight in AI-assisted airline support.