DELHI- In a move aimed at enhancing the customer experience, Air India (AI) has introduced an integrated self-baggage drop and self-kiosk check-in service at Terminal 3 of Delhi Airport (DEL) for both domestic and international flights.
This makes Air India the first Indian carrier to offer such a service.
Air India Self-Baggage Drop at Delhi
Air India passengers can now take advantage of a seamless digital process that enables them to print boarding passes and baggage tags and independently drop off their bags without the need for traditional check-in at the counters.
Additionally, these kiosks allow travelers to customize their trips by selecting preferred seats and updating frequent flyer numbers, among other options.
Rajesh Dogra, Chief Customer Experience and Ground Handling Officer at Air India expressed, “This service eliminates the need to wait in queues for check-in at counters, allowing travelers to navigate the airport easily. We plan to expand this service for flights to more countries worldwide and introduce it at other airports within India and major international airports. Our ongoing commitment is to simplify processes and enhance the customer experience, ensuring that our passengers enjoy their travel experience as much as we love flying them.”
With the successful implementation of the DigiYatra initiative for domestic flights, the self-baggage drop facility further enhances the convenience for travelers, from facilitating hassle-free entry to the airport to enabling them to manage the check-in process independently.
Earlier this week, Air India introduced ‘Project Abhinandan,’ deploying specially trained Service Assurance Officers at 16 major Indian airports to proactively identify passenger concerns and provide on-ground assistance at various airport touchpoints.
Air India (AI) has launched ‘Project Abhinandan,’ which aims to provide a personalized and seamless on-ground experience for its passengers at airports.
As part of this initiative, Air India has deployed specially trained Service Assurance Officers at 16 major airports in India.
These officers will offer on-ground assistance to Air India passengers at various airport touchpoints, including the check-in area, lounges, boarding gates, transit areas, and arrival halls.
Air India’s Service Assurance Officers will be strategically positioned to engage with passengers proactively, provide assistance, and address any issues that may arise.
They are also equipped to handle unexpected problems such as missed flights, delayed baggage delivery, and flight connections at airports, among other responsibilities.
Air India is continuously exploring innovative ways to enhance the passenger experience and transform the airline into a world-class carrier, with ‘Project Abhinandan’ being a significant step in that direction.
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