The airline has lately received several complaints over delays.
Indian low-cost carrier Go First has been scrutinized by passengers and authorities for several flight cancellations and delays lately.
Directorate General of Civil Aviation
The airline is facing a capacity crunch as many of its aircraft are grounded, resulting in delays and passenger inconvenience. And it has emerged that the country’s aviation regulator, the Directorate General of Civil Aviation(DGCA), will also look into the matter.
Go First has been affected by a surge in flight delays and cancellations. There have been increasing incidents of passengers coming to the airport only to find out their flight does not exist. Social media complaints about the airline have also been raised.
And the incidents have not gone unnoticed by the Directorate General of Civil Aviation (DGCA). A senior aviation minister informed that the regulator will investigate the matter and “due process will be followed.”
An airport official also commented, “There have been not one but a few instances over the past few weeks where the passengers have come to the airport, found out that the flight does not exist, and rather than providing a reason for the same, they have just been provided an option of a refund. This may be a temporary impact of the aircraft availability problems but passengers are being inconvenienced.”
- Go First is operating 31 out of its 59 aircraft, as more than 40% of its planes are grounded. Many of its Airbus A320 planes are waiting for spare parts and engines, which have been postponed due to global supply chain issues.
The carrier’s capacity issues were also highlighted when the DGCA published this year’s winter schedule. While there was an overall dip in weekly flights across pages, Go First was the most affected, with 40% fewer departures than last winter.
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The regulator’s September report also revealed that Go First was last on the punctuality list, with its average on-time performance out of the four metro cities – Bengaluru (BLR), Delhi (DEL), Hyderabad (HYD), and Mumbai (BOM) – at 63.1%.
The airline is said to be looking at leasing planes to meet passenger demands until its grounded planes can be fixed, and has even increased the utilization of its active aircraft to maintain the schedule.
Go First has had massive capital pumped into the business to meet the challenges of the last few years. According to a report, its promoters have infused around ₹28 billion ($346 million) in the previous 15 months to keep it afloat during the pandemic.
The airline has also taken ₹4 billion (almost $50 million) in loans under the government’s Emergency Credit Line Guarantee Scheme and will reportedly apply for another loan for ₹6 billion ($74 million) under the scheme.
The airline also applied to launch an IPO to raise capital for future growth and clearing debt, but those plans have been delayed.
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