DALLAS- Andrew Watterson, chief operating officer of Southwest Airlines (WN), faced significant challenges last December when a blizzard led to the cancellation of nearly 17,000 flights, causing disruptions for approximately 2 million customers. As the U.S. Thanksgiving holiday marks the beginning of the holiday travel season this week, Watterson cannot afford another such incident. Counterparts at other airlines are similarly feeling the pressure to ensure a seamless operation during a period when passenger traffic is anticipated to reach record levels. Southwest Holiday Travel Challenges Airlines have implemented measures to enhance winter operations, including investments in weather forecast technology, de-icing equipment,…
Author: Bhavya Velani
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