SEATTLE- Alaska Airlines (AS) encountered a technology malfunction leading to a website crash on Monday (December 2, 2024), causing operational disruptions that impacted flight schedules and customer booking capabilities across multiple service channels.
The Seattle-based carrier implemented a 40-minute ground stop at Seattle-Tacoma International Airport (SEA) to manage aircraft congestion, effectively halting flight operations during the morning hours.
Alaska Airlines Website Crash
The technology issue generated widespread service interruptions, affecting flight schedules and preventing customers from booking tickets through the airline’s website, mobile application, and contact center.
The technical breakdown occurred simultaneously with the launch of the company’s Cyber Monday flight sale, exacerbating customer frustration. Alaska Airlines acknowledged the significant operational disruption, issuing public apologies through its website and social media platforms.
While the specific nature of the technology failure remains undisclosed, the airline confirmed the problem created substantial challenges for travelers.
Similar Incident
Earlier this year in September, Alaska Airlines encountered an IT outage, causing operational disruptions that temporarily grounded flights in Seattle and impacted customer service channels.
The airline implemented a flight ground stop around 10 p.m. local time, stemming from unspecified technological issues. Customers experienced widespread service interruptions affecting flight bookings, mobile applications, and website functionality.
Alaska Airlines issued a public advisory urging travelers to verify flight statuses and consider rescheduling or canceling flights if possible. The carrier actively apologized through digital platforms, acknowledging the inconvenience caused by the technical breakdown.
The technology failure occurs against a backdrop of ongoing cybersecurity challenges at Seattle-Tacoma International Airport. In August, the airport experienced a significant cyberattack where hackers demanded $6 million in Bitcoin for stolen documents. The Port of Seattle, which manages the airport, declined to pay the ransom, choosing instead to manage the breach’s aftermath.
The airport has been systematically recovering from the August cyberattack, which initially disrupted operations during the peak Labor Day holiday travel period. These consecutive technological disruptions underscore the increasing vulnerability of transportation infrastructure to digital threats.
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