NEW YORK- On September 8, 2023, the Delta Air Lines (DL) flight from Accra (ACC), Ghana, to New York (JFK) underwent a diversion and emergency landing at Praia da Vitória (TER) located on Terceira Island in the Azores.
This diversion was reportedly initiated due to concerns related to oxygen levels on board the aircraft. The aircraft involved in the incident is a Boeing 767-300ER, registered as N191DN.
Delta Ghana to New York Emergency Landing
While Praia da Vitória Airport in the Azores is relatively remote, it serves Azores Airlines. It has connections from airlines such as Ryanair, TAP Air Portugal, TUI Fly (seasonally), and SATA Air Acores.
The airport boasts a nearly 11,000-foot runway, making it well-prepared for diversions, and its geographic location means diversions there are not uncommon. However, Delta Air Lines does not have its own ground staff at this airport.
In situations where the airline lacks its own ground staff, passenger assistance at the airport is likely to be limited.
Information provided to passengers may also be restricted, primarily relying on crew members who may not prioritize customer service.
Some passengers have mentioned on Twitter that they were instructed to call Delta, but the airline’s phone lines are known for their poor service, especially for non-elite passengers.
Rude DL’s Staff Behaviour
Reaching the airline may actually be more reliable than the information provided at the airport. At the airport, a representative advised passengers to “be grateful that they allowed us to be here and our plane didn’t crash in the sea.”
While this perspective encourages gratitude for each day we have, it may not offer the reassurance passengers seek.
This situation underscores the importance of keeping essential items in the cabin with you, even though they should be left behind in the event of an emergency landing. Avoid checking bags whenever possible.
Having necessary items like medications and creature comforts, such as an extra change of underwear and grooming supplies, can be invaluable in remote locations.
Bringing extra snacks is also a wise choice. In some cases, when you land in another country en route, you may not be permitted to clear immigration, even if you are eligible to do so.
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