The Civil Aviation Requirement (CAR) for passengers who are denied boarding, have their flight canceled, or have aircraft delays have changed, according to the Directorate General of Civil Aviation (DGCA).
Directorate General of Civil Aviation
Passengers who unintentionally travel in a lower class than that for which their ticket was issued under the CAR change will be compensated by the airline.
With the implementation of new standards by the aviation regulator DGCA, airlines will now reimburse 75% of the ticket expenses to travelers whose domestic flight tickets have been downgraded.
Depending on the distance covered by the specific aircraft, the refund amount for the downgrading of international access will range from 30 percent to 75 percent of the ticket prices, including taxes.
According to a senior official at the Directorate General of Civil Aviation (DGCA), the new regulations will take effect on February 15th. In response to complaints from passengers that airlines had degraded their tickets reserved for a specific class, the regulator decided to change the rules.
The Directorate General of Civil Aviation (DGCA) proposed in December of last year that airlines be required to refund the full cost of such tickets, including taxes, and that impacted passengers be provided with free transportation in the next available class.
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Civil Aviation Requirement
The official claimed that such suggestions had been altered by international standards. In response to denied boarding, aircraft cancellations, and flight delays, the watchdog changed its Civil Aviation Requirement (CAR) referring to amenities to be supplied to passengers by airlines.
The change will enable the airline to compensate a passenger who is unintentionally degraded and transported in a lesser class than that for which the ticket was purchased, according to a statement released Wednesday by the DGCA.
The airline will refund 75% of the ticket price, including taxes, to the affected passenger for downgrading a domestic flight.
If an international ticket is downgraded, the traveler will receive 30% of the original ticket price; for flights traveling no more than 1,500 kilometers, the passenger will receive 30% of the actual ticket price, including taxes. The sum will be 50% inclusive of taxes if the flight travels between 1,500 and 3,500 kilometers, according to the announcement.
For flights over 3,500 kilometers, 75% of the ticket price, including taxes, will be reimbursed. According to the regulator, the adjustments were made to strengthen the rights of air travelers whose tickets were downgraded.
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