Following a summit with the Canadian Federal Transport Minister, Canadian airline Air Canada has released key steps in its Aviation Recovery Plan. Senior representatives at Air Canada met with the Canadian Transport Minister alongside other participants.
Air Canada declared
The steps are vital in getting business back to normal at Air Canada. Just recently, Air Canada declared its plans to return to Bangkok after 6 years.
In a report made by Michael Rousseau, President and Chief Executive Officer of Air Canada, Mr. Rousseau told, “At Air Canada, we know every travel is important, even more so today as many are flying for the first time in years to see loved ones or take an eagerly anticipated holiday. We are decided not to disappoint and have been long preparing for a journey surge this summer, including coordinating with our industry partners.”
The COVID-19 pandemic hit Air Canada hard. During the height of the pandemic, Air Canada was forced to lay off employees. This decision was not taken lightly. In January 2021, Air Canada laid off 1,700 of its employees.
However, Canada’s largest airline declared this week that it had recalled all of its employees who were previously left unemployed. Currently, Air Canada has 32,000 workers, versus around 33,000 before the pandemic, while working around 80 percent of its June 2019 schedule.
In addition to the recall of workers, Air Canada has hired over 2,000 staff to help customers on the ground with their queries. Workers have been reassigned from other bases to augment specific airports, including the cross-utilization of cargo workers to assist with airport passenger operations.
Air Canada has set out many vital steps to aid the recovery. Included in the plan is its new Self-Service Re-accommodation tools, which will allow customers who have schedule changes, delays, or revocations to demand a refund if eligible or rebook their itineraries in a few minutes using Air Canada’s mobile app or website.
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Passengers flying through Toronto Pearson have the option to extend their connection period. This goodwill policy allows customers to voluntarily increase their connection time at no cost for more flexibility when traveling. This policy can be applied within 48 hours of the original travel time.
Air Canada also has acquired additional ground handling vehicles to enhance airport efficiency. The airline is also working closely with airports to enhance and expedite the processing of customers throughout their travel.
“As all businesses worldwide are finding, resuming after COVID is an, extremely complex task, and we deeply appreciate our customers’ understanding and patience during these often-frustrating times. I also thank our dedicated employees who are working hard to serve our customers and transport them safely,”
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