The Directorate General of Civil Aviation (DGCA) on Friday warned all airlines that are denying boarding to passengers with confirmed tickets on a flight will be viewed seriously and strict action will be initiated against the erring airline, including imposing financial penalties as per regulations, according to the news agency.
Directorate General of Civil Aviation
DGCA has directed all Indian airlines to provide compensation and facilities to passengers who are denied boarding despite reporting at the airport on time, or in event of flight cancellation or hold, as per the information.
Additionally, DGCA gave notice to the airlines after receiving several cases of denial of boarding to passengers with a confirmed ticket and warned them to comply with the provisions of the civil aviation regulations (CAR) in such cases.
It also reported that airlines have been indulging in the “unfair practice” of denying boarding to passengers, the aviation regulator warned that “strict action will be initiated against the erring airline, including setting financial penalties as per regulations” in case of violation of the directive.
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The DGCA told in a piece of information, “it has arrived at the notice of this office that various airlines are denying boarding to passengers holding assured tickets on a flight, although they have presented themselves for boarding within the time specified by the airline. This practice is extremely unfair to the passengers and brings a wrong name to the aviation industry.”
DGCA had given civil aviation regulations Sections 3
The DGCA told that to address such a situation, DGCA had given civil aviation regulations Sections 3, Series M, Part IV on “Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights,” it said.
The CAR lays down the minimum compensation and facilities to be provided to a passenger in a situation when they are subjected to denied boarding, cancellation, or delay in flight.
“The airlines are hereby required to comply with the provisions of the CAR at the earliest opportunity available, preferably at the airport if the passenger has said on time. Any non-compliance of the provisions of the CAR will be viewed seriously and strict action will be initiated against the erring airline, including imposing financial penalties as per regulations,” said.
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