American Airlines (AA) has revised its Contract of Carriage with stricter reporting deadlines for damaged mobility devices and clearer rules for compensation when passengers are downgraded from premium cabins.
American Airlines Wheelchair Incident
A viral video showing rows of wheelchairs at an Air India gate in Chicago has sparked debate about passenger mobility needs, legal obligations, and the rising operational strain this service places on airlines.
Gloryanna Samuel filed a lawsuit against American Airlines (AA) in November 2025, claiming a wheelchair attendant from subsidiary Envoy Air abandoned her at a gate in Miami International Airport (MIA).
American Airlines is utilizing NLP to assess a TikTok video wherein a baggage handler is seen releasing a passenger’s wheelchair