SINGAPORE– A passenger traveling on Singapore Airlines (SQ) from Singapore Changi Airport (SIN) to Delhi (DEL) has accused the carrier of poor service after claiming his vegetarian wife was denied an extra bread roll during a flight where several meal options reportedly became unavailable shortly after service began.
The incident gained attention on social media after Haryana-based traveler Kartik shared a detailed account of his experience aboard Singapore Airlines flight SQ406.
The passenger alleged that the journey was marked by delays, limited meal availability, and an unsatisfactory response from cabin crew, prompting criticism of the airline’s onboard service standards.
Flight Meal Issues Aboard Singapore Airlines
According to the passenger, the flight departed after a delay of approximately one hour. He claimed travelers remained onboard the aircraft during the delay and experienced discomfort due to a lack of air conditioning.
Kartik further alleged that the meal service encountered problems almost immediately. He said both vegetarian and chicken meal options were exhausted within minutes of service beginning, leaving passengers with lamb and fish as the remaining choices.
The traveler noted that he and his wife had not pre-booked special meals before departure. However, he argued that the rapid depletion of meal choices created difficulties for several passengers, particularly vegetarians traveling on the Singapore-to-Delhi route.
He claimed his wife was willing to accept a fish meal without consuming the fish portion simply to obtain additional bread. According to his account, the request for an extra bread roll was declined by the cabin crew.
The passenger also alleged that another traveler stepped in to help by offering a bread roll and exchanging meal items, allowing his wife to have something more suitable to eat during the flight, The Hindustan Times reported.
Passenger Criticism Towards Singapore Airlines
In a series of social media posts, Kartik criticized Singapore Airlines’ catering arrangements and questioned whether sufficient vegetarian meals had been loaded onto the aircraft.
He suggested that the airline had underestimated demand for vegetarian food on a route serving a large number of Indian passengers.
The traveler described the experience as disappointing and claimed the airline’s reputation for premium service did not match his onboard experience.
The passenger also alleged that the incident reflected discriminatory treatment. However, he did not provide evidence beyond his personal account and dissatisfaction with the crew’s handling of the situation.
Singapore Airlines’ Response
Singapore Airlines responded publicly to the complaint and apologized for the inconvenience experienced during the flight.
The airline explained that special meals must generally be requested at least 24 hours before departure to allow catering providers sufficient time to prepare and load the requested food items.
Singapore Airlines also encouraged the passenger to share additional concerns through its customer service channels for further review.
Following the response, Kartik reiterated his criticism and argued that vegetarian meals should be more clearly identified as requiring advance booking if they are treated as special meal requests.
Stay tuned with us. Further, follow us on social media for the latest updates.
Join us on Telegram Group for the Latest Aviation Updates. Subsequently, follow us on Google News
