KUALA LUMPUR- During its transition to a new catering service provider, Malaysia Airlines (MH) is allowing passengers to bring their own food on board for affected routes.
However, there are some restrictions in place. As per Malaysia Airlines Bhd (MAB), self-heating and non-halal meals are strictly prohibited.
Malaysia Airlines Permits Own Food
According to the airline’s Frequently Asked Questions (FAQs) on their website, the alternative food and beverage (F&B) options must adhere to the liquids, aerosols, and gels (LAGs) requirements, which means they should not exceed 100 milliliters (ml) for international passengers departing from or transiting at international airports in Malaysia.
Malaysia Airlines clarified that this allowance is specifically for passengers who have ordered special meals that are temporarily unavailable due to the transition to the new catering service.
This policy applies only to affected routes as part of Malaysia Airlines’ network-wide adjustments.
The airline recently concluded its long-standing partnership with Brahim’s Food Services (BFS) in Kuala Lumpur and is in the process of transitioning to a new catering service provider for selected domestic and international routes.
In order to minimize inconvenience to its customers and uphold the overall passenger experience, Malaysia Airlines (MAB) is actively seeking alternative food and beverage (F&B) options while searching for a new service provider. This aligns with the airline’s unwavering commitment to delivering top-tier customer experiences.
Throughout the transition phase, passengers will continue to receive meals or refreshments during their flights, as stated by the airline.
However, passengers traveling on domestic routes and selected international routes operated by Malaysia Airlines may experience changes in meal offerings. The specific meal offerings, whether pre-packed meals or revised meals, will depend on the travel class and the flight duration.
Pre-packed meals will be provided for shorter routes and based on travel class and flight duration. On longer flights, revised meals will be offered.
MAB encourages affected passengers to update their contact details through the ‘My Booking’ feature on its website to stay informed about updates related to this change. This ensures that they receive timely updates via email and SMS (short message service).
Business Continuity Plan
On August 30, Malaysia Aviation Group (MAG), the parent company of Malaysia Airlines (MAB), announced the activation of its Business Continuity Plan (BCP) for inflight meal services on specific routes operated by MAB.
This activation took effect on September 1, 2023, following the conclusion of its contract extension with Brahim’s Food Services (BFS) on August 31, 2023.
This move signifies the termination of the longstanding partnership for catering services that BFS previously provided on selected domestic and international routes within the MAB network.
During this transitional phase, MAB will continue to serve the affected routes with alternative inflight food and beverage options. The aim is to maintain seamless operations while minimizing any potential disruptions to customer comfort and the overall passenger experience.
MAB also noted that its current provider, POS Aviation, will continue to serve the remaining routes as usual.
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