GoFirst (G8) passengers sat for protest and created chaos as two to three flights were canceled before prior information. There was a scene of uproar at the Mumbai airport, which led to passengers yelling at ground staff and later staging a sit-in protest.
Angry passengers
The incident happened on Wednesday when staff at a GoFirst aircraft informed passengers who were scheduled to fly from Mumbai to Goa that the flight had been canceled ten minutes prior to departure.
The GoFirst passengers were captured on camera yelling and yelling at the staff. “Sir, jhooth mat bolo aap,” a man was heard saying, indicating that although the airline staff may have known the information beforehand, the passengers only learned of it just before the flight.
GoFirst arranged for another flight for the passengers at 6:30 a.m. following the uproar.
Two other flights from Mumbai to Amritsar and Mumbai to Ahmedabad were also canceled by the airline. The flight from Mumbai to Delhi was delayed by an hour and fifty minutes.
GoFirst Chaos
Angry passengers took to Twitter to demand action against GoFirst officials from civil aviation minister Jyotiraditya Scindia. “G8-2507 delayed yet again, now rescheduled for 2:20 a.m., leaving us stranded at Chandigarh airport with an infant, with nothing operating and no assistance from the airline.”
“@JM_Scindia @DGCAIndia req u pls investigate dis airline per airport staff dis is airlines modus operandi flight is always delayed,” a Twitter user commented.
Another passenger tweeted, “Flight no G8 197 GoFirst #goa to #Delhi, which was scheduled to depart from Goa at 12:35 am, is still at Goa Airport with all passengers on board. There is no information provided, and the flight is still in Goa. At the very least, provide some information.”
The airline anticipates a delay beyond the actual scheduled departure time or revised departure time. It may be entitled to compensation or facilities.
“If a flight is delayed by less than 24 hours, the airline must provide meals and refreshments to passengers. If the delay exceeds 24 hours, hotel accommodations and transfers must be provided.”
Captain Archit Gupta, CEO of Atom Aviation Services
DGCA Rule on Cancellation
The rule states that if a flight is canceled, passengers must be notified at least two weeks before the scheduled departure date. Furthermore, the flyers should also be given the option of a refund or an alternate flight.
However, if the airline operator fails to notify them, they must be compensated in addition to receiving a refund of the air ticket price, according to DGCA guidelines.
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