SpiceJet has told”flights are working normally now”, but several passengers tweeted that they are still stuck.SpiceJet pointed to an “attempted ransomware attack” as several of its flights were postponed and hundreds of passengers were stranded at various airports this morning.
While the air carrier said its IT team has “rectified the situation and flights are working normally now”, a passenger tweeted a video, telling that they have been stuck for almost four hours now.
After passengers slammed SpiceJet on social media after their flights were postponed this morning, the air carrier put out a statement. “Certain SpiceJet systems faced an attempted ransomware attack last night that affected and delayed down morning flight departures today. Our IT team has contained and rectified the situation and flights are operating normally now,” SpiceJet tweeted.
SpiceJet tweeted
A Twitter user Mudit Shejwar, who had earlier flagged the postponement of his flight to Dharamshala, tweeted in reply to SpiceJet’s clarification that they were still stuck and that it has been almost four hours since they have been sitting inside the plane without any food.
We are stuck here for 3 hrs and 45 mins?
- “Operating normally?? We are stuck here for 3 hrs and 45 mins? Neither revoking nor working, sitting in the flight, not even the airport. No breakfast, no reply!” he wrote and shared a video shot inside the aircraft.
Several other passengers took to Twitter to slam
Several other passengers took to Twitter to slam the airline for the shoddy service as flights across several parts of the country failed to take off. Some of them told they have been waiting at the airport.
“Extremely poor customer service by fly Spicejet. My flight to Srinagar SG 473 scheduled at 6.25 AM from Delhi today is still at the airport. The Staff has no clue and the poor excuse is ‘server down’ so cannot take printouts. Passengers are suffering.”
A passenger waiting at West Bengal’s Bagdogra airport shared a photograph of his fractured leg and told them they are still waiting for the take-off.
Airport Authority of India
Some users also asked if the delays were a result of “non-payments” – a few days ago, the Air Traffic Control stopped SpiceJet flights from taking off from Delhi airport after the airline did not make payments to the Airport Authority of India (AAI).
The AAI, which manages airports across the country, put SpiceJet on “cash and carry” mode in 2020 after its failure to clear airport dues.
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