As per information, Rabi Kumar Padhy, the man who filed the case against the airlines, was entitled to Rs 8,000 from the private airline after an order from Bangalore Urban 2nd additional district consumer disputes redressal charge.
Bengaluru’s Kempegowda International Airport
A man took a private airline to consumer court because of a missing wheel on his trolley bag. The case he filed ended with the airline paying the man Rs 8,000. The court case was filed by a man named Rabi Kumar Padhy.
It is to be stated that the legal battle between the two parties lasted for four years. The incident of the “missing wheel” happened at Bengaluru’s Kempegowda International Airport (KIA).
The judges who heard the case reportedly reprimanded the airline for poor service and ordered that the customer be compensated for his luggage and given an additional Rs 3,000 to cover his court prices within 45 days.
Bengaluru from Vishakhapatnam
Padhy was journeying to Bengaluru from Vishakhapatnam and checked his trolley bag when the happening occurred in July of 2017. However, when he acquired it back from the KIA conveyer belt in Bengaluru he allegedly found that one of his bag’s four wheels was missing.
As his first response, Padhy filed a Property Irregularity Report (PIR) with KIA’s ground staff. Later on, after two days, he acquired a response from the airline representative to hand over the bags to a vendor to get them resolved.
Moving ahead, he received no response until three months after the handover when he was informed that the bag could not be repaired. To compensate for the damage, the airline offered Rs 1,000 to the man, later expanding the amount to Rs 3,000 as the final payment.
Dissatisfied with the offer, Padhy filed a case against the customer service manager of the airline in Bangalore Urban 2nd additional district consumer disputes redressal commission in Shantinagar.
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The airline employees’ lawyers told that Padhy’s complaint was without merit and sought for the case to be dismissed when the hearings began in November 2017. According to the airline, the detached wheel was apparently replaced, albeit in a different color. As a result, the airline changed the color of all the wheels on the trolley bag to match.
The judges heard both parties’ arguments and determined that, despite the passenger’s failure to submit a bill to help his claim of Rs 20,000 for the luggage, he was entitled to the Rs 8,000 compensation because the airline delayed three months to find a solution and fell to explain why in court.
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Source: ZEE TV