The US Department of Transportation (DOT) issued a Notice of Enforcement Discretion on December 10, 2025, exempting airlines from customer service commitments during cancellations caused by emergency airworthiness directives.
DOT Guidelines
Major US airlines are lobbying to reduce federal consumer protections, pushing for self-regulation.
The Trump administration has officially dropped a $2.1 million lawsuit against Southwest Airlines (WN) regarding chronically delayed flights.
US fines Lufthansa and Swiss $220K and $200K for violating airspace restrictions by operating flights with United Airlines code.
Delta Airlines implements measures to address the CrowdStrike disruption fallout. The airline focuses on easing customer inconvenience. Delta offers multiple options to affected travelers.
When flights are oversold, airlines may bump passengers to free up seats. The Department of Transportation (DOT) mandates that airlines must first ask for volunteers to be bumped in exchange for compensation before involuntarily bumping passengers.