A team of cabin crew from Singapore Airlines (SQ) has drawn widespread praise after going to extraordinary lengths to recover a passenger’s ring that slipped into the narrow gap of an aircraft seat, turning a routine flight into a memorable display of customer service.
customer service
American Airlines (AA) faces scrutiny over a reported customer service incident at Dallas/Fort Worth International Airport (DFW), involving an unusual interaction between a passenger and a phone agent.
Days after the Tata Group took over Air India, a 40-member committee has been formed to improve the airline’s customer service