American Airlines Agent Tells Passenger to Have More Kids for GodKevin DerbyOctober 23, 2025 American Airlines (AA) faces scrutiny over a reported customer service incident at Dallas/Fort Worth International Airport (DFW), involving an unusual interaction between a passenger and a phone agent.
Air India forms panel to improve customer service, aircraft conditionsMahesh DarkundeFebruary 10, 2022 Days after the Tata Group took over Air India, a 40-member committee has been formed to improve the airline’s customer service