A Delhi consumer court has directed Air India (AI) to pay ₹1.5 lakh in compensation after finding serious service lapses on an international flight.
Air India Passenger Complaint
A senior Air India (AI) passenger faced a significant service disruption at Delhi Airport (DEL) when told their confirmed business class seats on a direct flight to Vancouver (YVR) were “not working.”
An 82-year-old woman suffered injuries at Delhi Airport (DEL) when Air India (AI) failed to provide her pre-booked wheelchair service.
Recently, a woman’s mother, holding a business class ticket, was unexpectedly accommodated in economy class during an international flight operated by Air India (AI).