DELHI— Air India Express (IX) has responded after a video showed several passengers standing inside one of its aircraft while the flight appeared to be moving along the runway.
The footage from flight IX 1236 quickly drew attention online, with questions raised about passenger safety and cabin procedures.
The video was recorded by passenger Amitava Das and later shared on X on September 21.
The flight number involved was Air India Express IX 1236, a service associated with Indore Airport (IDR) and New Delhi Airport (DEL), while the exact location shown in the video was not independently specified in the initial report.
Air India Express Passengers Seen Standing
The footage shows multiple passengers away from their seats while the aircraft appeared to be taxiing.
Das questioned the situation in his social media post and asked what safety standards applied while the aircraft was still moving.
The video created wider discussion about passenger behaviour during aircraft movement on the ground. Several social media users stressed that passengers should remain attentive to cabin crew instructions and follow established safety procedures throughout a flight.
The footage itself does not establish why the passengers were standing or whether the crew had instructed them to remain seated at that specific moment.
As a result, the circumstances surrounding the passengers’ actions remain limited to what can be seen in the publicly shared video.
Airline Addresses Safety Concerns Over Viral Video
Air India Express responded directly to Das after the video gained attention. The airline expressed regret over the concern caused by the situation observed onboard flight IX 1236 and reiterated that passenger safety remains its highest priority.
The airline said its operations are conducted according to applicable safety procedures and regulatory requirements.
It also stated that its crew receives training to ensure safety protocols are followed during the journey and to manage situations that may arise inside the cabin.
The response did not publicly provide further details about the specific circumstances shown in the video.
Instead, Air India Express focused on its safety procedures and the role of its trained crew in maintaining onboard standards, India Today reported.
Safety Rules During Taxiing Remain Essential
The incident has again highlighted the importance of passenger compliance while an aircraft is moving on the ground.
Taxiing is an active phase of an aircraft’s operation, and passengers are generally expected to follow cabin crew instructions and comply with seat-belt requirements.
Passenger cooperation remains an important part of cabin safety because unexpected aircraft movements can create a risk of falls or injuries to people who are standing or moving through the cabin.
Crew members are responsible for communicating safety requirements, while passengers are expected to follow those instructions.
The Air India Express video has therefore shifted attention toward both airline procedures and passenger responsibility.
While the airline has reaffirmed its commitment to safety, the footage has also prompted renewed discussion about the need for passengers to follow cabin instructions until it is safe to move around the aircraft.
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