LONDON- An advanced engineering system leveraging real-time data for aircraft maintenance predictions is aiding British Airways (BA) in minimizing delays and eliminating the need for over 900,000 sheets of paper annually.
The E-Logs platform delivers real-time performance data for the airline’s 270 jets, enabling prompt identification of potential issues, proactive resolution, and downtime reduction. This system replaces a cumbersome and expensive paper-based process with a fully automated one, simplifying issue logging for pilots and cabin crew.
British Airways New Maintenance System
Andy Best, British Airways’ Chief Technical Officer, expressed:
‘We employ cutting-edge technology to maintain a consistently high level of service for our customers, with a primary emphasis on safety. Investing in innovative tools like this allows us to assist our teams in anticipating and implementing solutions proactively. By substituting labour-intensive manual procedures with digital technology, we continuously enhance the reliability of our aircraft fleet, consequently enhancing our customers’ overall experience.’
Andy Best, Chief Technical Officer at BA
The documentation of aircraft technical logs, a regulatory necessity, has traditionally been paper-based.
The conventional process involved flight and cabin crew manually recording faults, which were then transcribed and conveyed to maintenance teams. These teams would perform the necessary work and update the aircraft maintenance log in written form.
With the implementation of the E-Logs system, a set of specialized iPads will be installed on each aircraft, completely replacing the paper-based system. This allows for instantaneous transfer of data from the aircraft to engineers within seconds, even before the aircraft reaches its destination.
Consequently, engineers can proactively order necessary parts and address issues promptly upon arrival, thereby minimizing downtime for the planes.
The technology also enables BA to anticipate and proactively rectify faults before they escalate into issues that could potentially ground an aircraft.
Part of £7 billion Transformation Plan
This system is an integral part of BA’s £7 billion transformation investment spanning the next two years, representing the largest-ever financial commitment to revolutionize the business and enhance team workflows.
The initiative involves the deployment of state-of-the-art technology, incorporating advanced machine learning, automation, and AI throughout the operation. This comprehensive approach aims to drive enhancements from the booking process to baggage handling, ultimately contributing to a reduction in cancellations and delays.
The tools currently employed are reshaping the airline’s operational framework, replacing cumbersome manual processes with technology-driven solutions, and ensuring that pertinent information is available precisely when and where needed.
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