GURUGRAM- Following social media criticism over a video depicting water dripping from the plane’s AC in the Gatwick-Amritsar flight, Air India (AI) CEO Campbell Wilson addressed the issue in his weekly email to employees.
He announced that the airline plans to feature two of its new planes at the Hyderabad WINGS festival in January.
Air India A350 at WINGS
The WINGS India Aviation show is a bi-annual mega aviation event hosted by the Ministry of Civil Aviation (MoCA) in collaboration with industry body FICCI, held in Hyderabad.
Among the two aircraft Air India plans to feature, one is a wide-body Airbus A350, marking India’s inaugural presence of such an aircraft. The well-known Boeing 737 MAX will be the second showcased plane, featuring Air India’s new branding.
Wilson further mentioned that the airline has received two additional narrow-body A320neos, set to commence operations in December. Additionally, he noted the completion of the title transfer for the fourth A350, slated to join the fleet in February.
Tata Takeover and Makeover
Wilson’s recent announcement regarding new plane arrivals appears to respond to the frequent criticism of Air India for its aging and outdated in-flight services. It communicates the new management’s commitment to enhancing the quality of the passenger experience.
While the airline has been expanding its international network, the use of its existing old fleet is necessitated, with the induction of new planes scheduled over the coming years.
Despite efforts to reshape its image as a world-class carrier, incidents like the one on the Gatwick-Amritsar flight may be counterproductive, contributing to the challenges faced in improving the airline’s perception.
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