PARIS- Vistara (UK), a premium full-service carrier in India and a joint venture between Tata Sons and Singapore Airlines (SQ), has achieved significant recognition in the 2023 World Airline Awards by Skytrax.
The airline has climbed four positions from last year. It now holds the 16th rank globally, making it the only Indian carrier to be featured in the prestigious list of the World’s Top 20 Airlines for the second consecutive year.
Vistara Scored Hat-trick at Skytrax 2023
Vistara has garnered numerous accolades at the awards ceremony, including the esteemed title of ‘Best Airline in India and South Asia’ for the third year in a row.
The airline has also been honored as the ‘Best Airline Staff in India and South Asia’ for the fifth consecutive year. Further, the ‘Best Cabin Crew in India and South Asia’ for the third consecutive year. Finally, the ‘Best Business Class Airline in India and South Asia’ for the second time.
The award ceremony is held amidst the Paris Air Show 2023 grandeur at the iconic Musée de l’air et de l’espace.
Furthermore, Vistara has secured the 8th position in the ‘Best Airlines in Asia 2023’ category. Climbing one rank higher than the previous year.
The airline also ranked 19th among the ‘World’s Best Airline Cabin Crew 2023’. Subsequently, it is 20th in the ‘World’s Best Inflight Entertainment 2023’ category.
The World Airline Awards are based on the largest global airline passenger satisfaction survey. Over 20.23 million travelers from over 100 nationalities participated in the survey between September 2022 and May 2023.
Vinod Kannan, CEO of Vistara, expressed his delight at receiving these accolades. Further highlighting the airline’s commitment to providing exceptional service, operational excellence, and continuous innovation to enhance the travel experience.
He attributed the success to the trust of Vistara’s customers and the dedication of their employees, particularly the frontline teams.
Edward Plaisted, CEO of Skytrax, congratulated Vistara on their remarkable achievement. Subsequently emphasizing the unprecedented nature of winning the Best Airline Staff award for the fifth time in India and South Asia.
Vistara has consistently been recognized as India’s top-rated airline across various industry platforms and has received numerous ‘Best Airline’ awards.
Despite operating for just over eight years, the airline has set new benchmarks in operations and service standards within the Indian aviation industry.
Introduced in 1999, the World Airline Awards are renowned for their complete independence and impartiality. They were established to conduct a comprehensive global customer satisfaction study.
Travelers from around the world participate in the largest airline passenger satisfaction survey, playing a crucial role in determining the award winners.
Skytrax, the organizer of the awards, covers all the costs associated with the survey and the awards event.
Airlines are not required to pay any entry or registration fees. Furthermore, there are no charges for using the Award logos and accessing the results.
The online customer survey took place from September 2022 to May 2023, offering participants the option to provide feedback in English, French, Spanish, Russian, Japanese, and Chinese.
The survey attracted participation from over 100 nationalities, ensuring a diverse and inclusive representation of opinions. Rigorous screening procedures were implemented to identify and eliminate duplicate, suspicious, or ineligible entries.
The final Award results encompass more than 325 airlines, showcasing a comprehensive assessment of the industry.
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