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    DGCA has begun 2 month special audit of airlines, due to rising tech snags

    DGCA has begun 2 month special audit of airlines, due to rising tech snags

    NASA Boeing 747 damaged in New Zealand Due to Severe Weather

    NASA Boeing 747 damaged in New Zealand Due to Severe Weather

    Air France aircraft back to Paris after “Technical issues” | Exclusive

    Air France aircraft back to Paris after “Technical issues” | Exclusive

    Exclusive: Aviation Minister inaugurates Spicejets Jabalpur-Kolkata flight

    Exclusive: Aviation Minister inaugurates Spicejets Jabalpur-Kolkata flight

    Airlines can’t charge extra for a boarding pass at check-in desks in airports: Civil Aviation

    Airlines can’t charge extra for a boarding pass at check-in desks in airports: Civil Aviation

    DGCA releases Air Traffic Data for June Month, 237% monthly Growth | Exclusive

    DGCA releases Air Traffic Data for June Month, 237% monthly Growth | Exclusive

    Jet Airways gets air operator certificate from DGCA

    Jet Airways lenders threaten to go bankrupt, Regarding rental revenue | Exclusive

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    Exclusive: Pilot Kamal Kumar surprises his family by flying them home | watch what the Pilot did…

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    Indian startup ePlane Company to launch a flying taxi by 2023 | Exclusive

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      DGCA has begun 2 month special audit of airlines, due to rising tech snags

      DGCA has begun 2 month special audit of airlines, due to rising tech snags

      NASA Boeing 747 damaged in New Zealand Due to Severe Weather

      NASA Boeing 747 damaged in New Zealand Due to Severe Weather

      Air France aircraft back to Paris after “Technical issues” | Exclusive

      Air France aircraft back to Paris after “Technical issues” | Exclusive

      Exclusive: Aviation Minister inaugurates Spicejets Jabalpur-Kolkata flight

      Exclusive: Aviation Minister inaugurates Spicejets Jabalpur-Kolkata flight

      Airlines can’t charge extra for a boarding pass at check-in desks in airports: Civil Aviation

      Airlines can’t charge extra for a boarding pass at check-in desks in airports: Civil Aviation

      DGCA releases Air Traffic Data for June Month, 237% monthly Growth | Exclusive

      DGCA releases Air Traffic Data for June Month, 237% monthly Growth | Exclusive

      Jet Airways gets air operator certificate from DGCA

      Jet Airways lenders threaten to go bankrupt, Regarding rental revenue | Exclusive

      Exclusive: Pilot Kamal Kumar surprises his family by flying them home | watch what the Pilot did…

      Exclusive: Pilot Kamal Kumar surprises his family by flying them home | watch what the Pilot did…

      Indian startup ePlane Company to launch a flying taxi by 2023 | Exclusive

      Indian startup ePlane Company to launch a flying taxi by 2023 | Exclusive

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        DGCA has begun 2 month special audit of airlines, due to rising tech snags

        DGCA has begun 2 month special audit of airlines, due to rising tech snags

        NASA Boeing 747 damaged in New Zealand Due to Severe Weather

        NASA Boeing 747 damaged in New Zealand Due to Severe Weather

        Air France aircraft back to Paris after “Technical issues” | Exclusive

        Air France aircraft back to Paris after “Technical issues” | Exclusive

        Exclusive: Aviation Minister inaugurates Spicejets Jabalpur-Kolkata flight

        Exclusive: Aviation Minister inaugurates Spicejets Jabalpur-Kolkata flight

        Airlines can’t charge extra for a boarding pass at check-in desks in airports: Civil Aviation

        Airlines can’t charge extra for a boarding pass at check-in desks in airports: Civil Aviation

        DGCA releases Air Traffic Data for June Month, 237% monthly Growth | Exclusive

        DGCA releases Air Traffic Data for June Month, 237% monthly Growth | Exclusive

        Jet Airways gets air operator certificate from DGCA

        Jet Airways lenders threaten to go bankrupt, Regarding rental revenue | Exclusive

        Exclusive: Pilot Kamal Kumar surprises his family by flying them home | watch what the Pilot did…

        Exclusive: Pilot Kamal Kumar surprises his family by flying them home | watch what the Pilot did…

        Indian startup ePlane Company to launch a flying taxi by 2023 | Exclusive

        Indian startup ePlane Company to launch a flying taxi by 2023 | Exclusive

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        DGCA has begun 2 month special audit of airlines, due to rising tech snags

        DGCA has begun 2 month special audit of airlines, due to rising tech snags

        NASA Boeing 747 damaged in New Zealand Due to Severe Weather

        NASA Boeing 747 damaged in New Zealand Due to Severe Weather

        Air France aircraft back to Paris after “Technical issues” | Exclusive

        Air France aircraft back to Paris after “Technical issues” | Exclusive

        Exclusive: Aviation Minister inaugurates Spicejets Jabalpur-Kolkata flight

        Exclusive: Aviation Minister inaugurates Spicejets Jabalpur-Kolkata flight

        Airlines can’t charge extra for a boarding pass at check-in desks in airports: Civil Aviation

        Airlines can’t charge extra for a boarding pass at check-in desks in airports: Civil Aviation

        DGCA releases Air Traffic Data for June Month, 237% monthly Growth | Exclusive

        DGCA releases Air Traffic Data for June Month, 237% monthly Growth | Exclusive

        Jet Airways gets air operator certificate from DGCA

        Jet Airways lenders threaten to go bankrupt, Regarding rental revenue | Exclusive

        Exclusive: Pilot Kamal Kumar surprises his family by flying them home | watch what the Pilot did…

        Exclusive: Pilot Kamal Kumar surprises his family by flying them home | watch what the Pilot did…

        Indian startup ePlane Company to launch a flying taxi by 2023 | Exclusive

        Indian startup ePlane Company to launch a flying taxi by 2023 | Exclusive

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          DGCA has begun 2 month special audit of airlines, due to rising tech snags

          DGCA has begun 2 month special audit of airlines, due to rising tech snags

          NASA Boeing 747 damaged in New Zealand Due to Severe Weather

          NASA Boeing 747 damaged in New Zealand Due to Severe Weather

          Air France aircraft back to Paris after “Technical issues” | Exclusive

          Air France aircraft back to Paris after “Technical issues” | Exclusive

          Exclusive: Aviation Minister inaugurates Spicejets Jabalpur-Kolkata flight

          Exclusive: Aviation Minister inaugurates Spicejets Jabalpur-Kolkata flight

          Airlines can’t charge extra for a boarding pass at check-in desks in airports: Civil Aviation

          Airlines can’t charge extra for a boarding pass at check-in desks in airports: Civil Aviation

          DGCA releases Air Traffic Data for June Month, 237% monthly Growth | Exclusive

          DGCA releases Air Traffic Data for June Month, 237% monthly Growth | Exclusive

          Jet Airways gets air operator certificate from DGCA

          Jet Airways lenders threaten to go bankrupt, Regarding rental revenue | Exclusive

          Exclusive: Pilot Kamal Kumar surprises his family by flying them home | watch what the Pilot did…

          Exclusive: Pilot Kamal Kumar surprises his family by flying them home | watch what the Pilot did…

          Indian startup ePlane Company to launch a flying taxi by 2023 | Exclusive

          Indian startup ePlane Company to launch a flying taxi by 2023 | Exclusive

          Trending Tags

          • Pilot
            DGCA has begun 2 month special audit of airlines, due to rising tech snags

            DGCA has begun 2 month special audit of airlines, due to rising tech snags

            NASA Boeing 747 damaged in New Zealand Due to Severe Weather

            NASA Boeing 747 damaged in New Zealand Due to Severe Weather

            Air France aircraft back to Paris after “Technical issues” | Exclusive

            Air France aircraft back to Paris after “Technical issues” | Exclusive

            Exclusive: Aviation Minister inaugurates Spicejets Jabalpur-Kolkata flight

            Exclusive: Aviation Minister inaugurates Spicejets Jabalpur-Kolkata flight

            Airlines can’t charge extra for a boarding pass at check-in desks in airports: Civil Aviation

            Airlines can’t charge extra for a boarding pass at check-in desks in airports: Civil Aviation

            DGCA releases Air Traffic Data for June Month, 237% monthly Growth | Exclusive

            DGCA releases Air Traffic Data for June Month, 237% monthly Growth | Exclusive

            Jet Airways gets air operator certificate from DGCA

            Jet Airways lenders threaten to go bankrupt, Regarding rental revenue | Exclusive

            Exclusive: Pilot Kamal Kumar surprises his family by flying them home | watch what the Pilot did…

            Exclusive: Pilot Kamal Kumar surprises his family by flying them home | watch what the Pilot did…

            Indian startup ePlane Company to launch a flying taxi by 2023 | Exclusive

            Indian startup ePlane Company to launch a flying taxi by 2023 | Exclusive

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          Home » Exclusive| Lufthansa agrees to pay a $20,000 settlement to passengers who were denied boarding

          Exclusive| Lufthansa agrees to pay a $20,000 settlement to passengers who were denied boarding

          Shweta Shukla by Shweta Shukla
          November 30, 2022
          in Airline News, International Aviation News, News
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          Exclusive| Lufthansa agrees to pay a $20,000 settlement to passengers who were denied boarding
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          The incident in May 2022 has proved costly for Lufthansa airlines, both financially and in terms of reputational damage.

          German flag carrier Lufthansa airlines has agreed to pay $21,000 to each and every passenger who was refused boarding on a flight from Frankfurt (FRA) to Budapest (BUD) earlier current year. All 128 passengers were affected, meaning an estimated settlement cost for the airline of over $2.6 million.

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          Lufthansa airlines 

          The incident started on May 4th, 2022, on flight LH401 from New York JFK to Frankfurt. Many Orthodox Jewish passengers onboard the Boeing 747-400 were connecting onwards to Budapest on flight LH1334.

          Lufthansa airlines | Aviationa2z.com

          According to some reports, there were some mask compliance problems on the Transatlantic segment of the travel, and as such, the decision was made to deny boarding on the flight to Budapest after failure to follow crew members’ instructions.

          However, it was not only the limited number of non-compliant passengers who were denied boarding. Shockingly, many other Orthodox Jewish passengers who were not associated with the group but believed to have been involved simply because of their name or appearance were also prevented from boarding the flight. The incident can be seen in this video recorded by 1 of the passengers in flight:

          The incident soon went viral, and Lufthansa’s CEO, Carsten Spohr, was quick to issue an apology at the time, saying,

          “Lufthansa regrets the circumstances surrounding the decision to exclude the affected passengers from the flight, for which Lufthansa sincerely apologizes. While Lufthansa is still reviewing the facts and circumstances of that day, we regret that the large group was denied boarding rather than limiting it to the non-compliant guests.

          We apologize to all the passengers unable to travel on this flight, not only for the inconvenience but also for the offense caused and the personal impact. We will be engaging with the affected passengers to better understand their concerns and openly debate how we may improve our passenger’s service.”

          Also, read

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          To make amends for the incident, Lufthansa subsequently promised more in-depth employee training. The airline has also worked with the American Jewish Committee (AJC) in a joint initiative to combat international antisemitism.

          Since the incident, Lufthansa airlines has gone to significant lengths to showcase its commitment to diversity, equality, and inclusion, which according to Spohr, are core values of the airline. He went on to state,

          “Lufthansa and its staff stand behind the goal of connecting people and cultures worldwide. Diversity and equal chance are core values for our company and our corporate culture. What transpired is not consistent with Lufthansa’s policies or values. We have zero tolerance for racism, anti-Semitism, and discrimination of any type.”

          Lufthansa airlines | Aviationa2z.com

          This summer, an Airbus A320 wearing a special Lovehansa livery made its way around Europe, celebrating the LGBTQ+ community. And earlier this month, the airline carried the German men’s football team to the FIFA World Cup onboard its Fanhansa Airbus A330, emblazoned with the words “Diversity Wins.”

          Thank you

          Stay updated with Aviationa2z.com and Google News

          Source: Simple flying

          Tags: AirlinesAirlines newsAviationAviation A2Z NewsLatest aviation newsLufthansapassengers
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          Shweta Shukla

          Shweta Shukla

          Journalist - A graduate in India, Shweta has a passion for aviation and travel. She has an interest in Aviation Journalism and she writes articles for Aviation A2Z for 1+ years.

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