Jet Airways’ CEO Sanjiv Kapoor stated on Friday that the airline will have the greatest app, website, IT systems, and services of all Indian airlines while maintaining a personal touch.
Jet Airways’ proving flights, the final step in obtaining an air operator certificate (AOC), are set for May 15 and 17, according to officials from the aviation regulator DGCA.
In order to secure the AOC, Jet Airways conducted a test flight to and from Hyderabad.
Proving flights are comparable to commercial flights, but they are accompanied by officials from the Directorate General of Civil Aviation (DGCA), as well as executives and flight crew from the carrier in question.
Naresh Goyal owned the airline in its previous incarnation, and the last flight occurred on April 17, 2019. Jet Airways is now promoted by the Jalan-Kalrock Consortium. According to Kapoor's email, which PTI obtained, the airline will "very soon execute" its proving flight, which is the final stage before receiving the AOC.
Proving flights are similar to commercial flights in that they include officials from the aviation regulator DGCA, as well as executives and flight crew from the carrier in question.
Jet Airways expects to resume commercial flights in the July-September period after receiving the AOC.
According to Kapoor,
“Any CEO’s top three priorities should be to:
1. create the proper culture,
2. hire the best people, treat them well, and pay them fairly and on time, and
3. assist in the development of the greatest plan. That’s the order.”
The CEO highlighted ten guiding principles for staff in his email. Jet Airways is a people-focused airline for the digital age, according to the tenth principle.
"We'll have the most advanced app, website, and IT systems and services. However, we will not abandon the human touch – the option to speak with a human will always be available. We're in the people and customer service industry "Kapoor continued. The first principle emphasised that safety is vital for an airline, and that there will be no tolerance for shortcuts or compromises.
The second premise said that Jet Airways will be guided by common sense, morals, and ideals rather than some “strict” rules.
“Values and common sense will enable individuals at all levels to make decisions based on values and common sense; values such as respect, fairness, empathy, transparency, decency, and hard work,” Kapoor explained.
The company’s culture, according to the third principle, will be built on love, passion, and mutual respect rather than fear.
According to Kapoor, the fourth pillar would be open, transparent, and regular communication between senior management and other staff.
The fifth principle said that political ideas should be kept outside of the workplace.
The sixth principle stated that there should be no “chalta hai (everything goes)” attitude.
The seventh principle emphasised the importance of maintaining professionalism in “our interactions and appearances, at work and outside of work.”
The eighth principle said that, rather than face time, the final assessor for efforts and contributions will be the results and output of each employee.
The company’s ninth guiding principle, according to Kapoor, would be a commitment to “Think Different” while being customer-driven.
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