A Vistara flight en route Amritsar made an emergency landing at the Indira Gandhi International Airport on Thursday morning after developing a technical snag.
Indira Gandhi International Airport
A Vistara flight en route Amritsar made an emergency landing at the Indira Gandhi International Airport on Thursday morning after developing a certain technical snag in the aircraft.
The flight, Vistara UK-697 took off from Indira Gandhi International Airport Delhi for Amritsar in the morning, however, had to make an immediate landing after the pilot detected a snag and further contacted the airport authority. Meanwhile, another aircraft has been set for departure and the other operations of the flight.
This outcome comes at a moment when the airline has been gearing up for continuing certain services that were earlier temporarily banned due to the COVID-19 pandemic. In a report, it told that the airline plans to enhance its offerings across domestic as well as international network by introducing various kinds of content for entertainment purposes.
Vistara UK-697 took off from Delhi Airport
Since the onset of the pandemic, Vistara had brought various measures including altering several processes, truncating many inflight services, intensifying sanitization efforts, among others, to maintain safety and hygiene standards.
- The airline has gradually been resuming services that were halted temporarily due to the pandemic, it told, adding that on the domestic network, the choice of non-vegetarian meals in economy class on all suitable flights has also been made available from January 1, 2022.
Vistara CEO’s open letter to passengers
Vistara Chief Executive Officer Vinod Kannan in an open letter to passengers has told that the airlines have been managing the gaps on a war footing, while several changes in enhancements are in the offing.
In the letter to passengers, while acknowledging that the airlines have fallen short on passengers’ expectations in the last few months, Vinod Kannan told, “I admit that we fell short on this commitment in the last few months and did not live up to your expectations.
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Understanding that you have been inconvenienced and disappointed with our services has been heartbreaking for me and the entire Vistara family.”
Although assuring passengers regarding their grievances, Kannan told that the safety of customers and airline staff takes precedence over any other consideration, and therefore several things have been brought into consideration and the airline is efficiently managing the gaps.