GURUGRAM- India’s largest low-cost carrier, IndiGo Airlines (6E) faces massive slowdown across its network, leading to disruption of website and flight booking.
The Gurugram-based carrier which operates more than 2,000 flights daily shared the details on its official social media handles.
IndiGo Airlines System Slowdown
IndiGo Airlines faces network-wide system slowdown, impacting its website and booking system. The airline announced the issue through a travel advisory on X (formerly known as Twitter), warning customers of potential disruptions.
The technical glitch affects various aspects of IndiGo’s operations, leading to increased wait times for passengers. Customers may experience slower check-in processes and encounter longer queues at airports across the network.
IndiGo reassures passengers that airport staff remain available and fully committed to assisting travelers. The airline emphasizes its dedication to ensuring smooth journeys despite the ongoing technical challenges.
The company’s IT team works to resolve the system slowdown and restore normal operations. IndiGo has not provided a specific timeframe for when the issues will be completely resolved.
This system failure comes at a critical time for air travel, potentially affecting thousands of passengers across IndiGo’s extensive route network. As India’s largest airline by market share, any disruption to IndiGo’s services can have widespread implications for domestic and international travel.
Passengers with upcoming IndiGo flights should prepare for possible delays and allow extra time for airport procedures. The airline advises customers to stay informed through official communication channels for real-time updates on the situation.
CrowdStrike Disruption
Earlier this year, multiple sectors worldwide, including airlines impacted by issues which originated from a CrowdStrike software update for Microsoft Windows systems.
In India, Delhi’s Indira Gandhi International Airport and six airlines reported technical problems. Jaipur International Airport stated the outage affected flights nationwide.
Air India reported temporary disruptions to their digital systems. IndiGo faced issues with Microsoft Azure, leading to longer wait times at contact centers and airports.
Akasa Air and SpiceJet also reported service disruptions. Akasa Air’s online services, including booking and check-in, became temporarily unavailable. SpiceJet faced difficulties in providing flight disruption updates.
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