American Airlines (AA) has told federal regulators that it is allowed to sell a passenger a premium seat, move that passenger into a lower cabin, and keep a large share of the fare.
American Airlines Refund Rule
American Airlines (AA) recently introduced, then swiftly rolled back, a policy that allowed passengers to receive Trip Credits for voluntarily canceling or changing flights that included an Instant Upgrade.
American Airlines (AA) wrongly charged an AAdvantage member $3,674 at Okinawa Airport (OKA) and denied a prompt refund.
American Airlines (AA) CEO Robert Isom expressed uncertainty regarding certain aspects of a new federal government rule mandating airlines to offer automatic refunds, describing them as “gray.”