American Airlines (AA) recently introduced, then swiftly rolled back, a policy that allowed passengers to receive Trip Credits for voluntarily canceling or changing flights that included an Instant Upgrade.
American Airlines Refund Rule
American Airlines (AA) wrongly charged an AAdvantage member $3,674 at Okinawa Airport (OKA) and denied a prompt refund.
American Airlines (AA) CEO Robert Isom expressed uncertainty regarding certain aspects of a new federal government rule mandating airlines to offer automatic refunds, describing them as “gray.”