American Airlines (AA) faced sharp criticism after severe thunderstorms exposed deep cuts to customer service staffing at Ronald Reagan Washington National Airport (DCA) on Friday.
American Airlines Customer Staff
American Airlines faces a proposed class action lawsuit from customer service agents who claim unpaid work during breaks and time rounding practices reduced their wages.
American Airlines (AA) has opted to reduce its workforce by 656 individuals to consolidate its customer service units. Among the cuts, 335 positions will be eliminated in Phoenix and 321 in Dallas.