Air New Zealand New York to Auckland

Air New Zealand (NZ) has issued an apology after initially refusing to reimburse a family for tipping expenses incurred while stranded in New York City (JFK) following a grounded flight.

Air New Zealand (NZ) has acknowledged an error in attempting to charge Todd and Patricia Kerekes, two U.S. tourists, $13,000 to modify their flights after Patricia received a serious medical diagnosis.