GURUGRAM- India’s largest carrier, IndiGo Airlines (6E) enhances the customer experience through digital innovation by introducing a new hotel booking feature on its website and app.
This addition is part of IndiGo’s ongoing efforts to streamline the travel planning process, allowing passengers to book both flights and accommodations in one go. With the help of this integrated service, travelers not only save time but also simplify travel logistics.
IndiGo Hotel Bookings
The airline now offers exclusive discounts to its customers, who can choose from over 700,000 properties worldwide. This vast selection caters to a variety of preferences and budgets, making it easier for travelers to find accommodations that suit their needs.
Whether traveling for business or leisure, IndiGo customers can now handle all their booking needs through a single platform.
Further, to power this new service, IndiGo has collaborated with Vernost Marketing Services Private Limited, a firm that has developed and now manages the integrated hotel platform.
Vernost, a marketing partner for the Expedia Group, brings a wealth of options by providing access to Expedia’s extensive portfolio. This collaboration spans over 250,000 destinations worldwide, greatly expanding IndiGo’s customer offerings.
Executive Remarks
With this strategic expansion, IndiGo has significantly enhanced the convenience and efficiency of travel planning and booking. Customers can now seamlessly organize their trips, booking flights and hotels with ease.
This move aligns with IndiGo’s commitment to delivering a superior travel experience, reaffirming its position as a top choice for travelers.
Neetan Chopra, Chief Digital and Information Officer at IndiGo said, “At IndiGo, we are always looking to improve the customer journey through continuous digitization. This expansion into a hotel booking platform underscores the airline’s commitment to customer convenience and satisfaction by curating a streamlined travel experience, serving as a one-stop destination for both flight and hotel bookings. This expansion takes IndiGo’s promise of seamless travel to new frontiers, not just 35,000 feet above sea level, but even beyond their journey in the sky. With over 700,000 properties to choose from in India and abroad, we are dedicated to enhancing every aspect of our customers’ travel experience.”
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