Vistara has revoked and rescheduled a considerable number of its February flights during the last few days, aviation industry sources told on Sunday.
Moreover, during the last few days, a considerable number of affected passengers have stated on social media that they have been facing problems in contacting Vistara’s customer care.
Vistara spokesperson, however, informed PTI that the airline is changing its “capacity to require” because of the “volatility” in the Indian aviation market due to the current COVID-19 wave and resultant restrictions set by the state governments.
ISRO Scientist Shibasish Prusty tweeted on Sunday that his Delhi-Bhubaneswar flight for February 5 has been revoked and Vistara’s customer care number is a “cheap gimmick” as it has been active for the last 48 hours.
- Another passenger Arpit Singh Khurana expressed on Saturday on Twitter that his Delhi-Kolkata flight for February 12 has been canceled by Vistara and his calls to the customer service number are going unattended.
Pronab Kumar Mandal told on Saturday that he is a cancer patient and he must have his chemotherapy session on February 9, but Vistara has canceled his Kolkata-Mumbai flight, scheduled for February 8.
Mandal told me he has been attempting to contact the airline for the last two days.
Delhi-Kolkata flight
A passenger named Mohammed Dawood expressed on Saturday that his Delhi-Kolkata flight for February 10 has been canceled and he has not been provided with the chance to reschedule.
“Now, fare cost is double and your customer service is quite unhelpful, even the call doesn’t get connected,” he revealed Vistara.
On Sunday afternoon, he tweeted that he has been trying to get the airline through calls, tweets, and emails, but there has been no answer.
A passenger named Sanjit Kumar Das told on Sunday afternoon that his Bhubaneswar-Delhi flight has been canceled and he has been attempting to connect with Vistara’s customer service “without any luck”.
A similar set of complaints were posted on Twitter by the airline’s passengers whose flights have been rescheduled without prior discussion.
In response to PTI’s queries regarding the rescheduling and cancellation of February flights, Vistara spokesperson informed PTI, “After a sharp decline in the need for air travel, due to the surge in COVID-19 numbers and restrictions set by various state governments, we are following a marginal growth in traffic in February reached to the previous month.”
“However, because of the volatility, we continue to closely monitor the situation and adjustability to require,” the spokesperson counted.
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Travel until March 31
Intending to minimize inconvenience to our customers, the airline is offering a waiver of change fee for one-time rescheduling on all direct bookings with travel until March 31, the spokesperson said.
Direct bookings are tickets that are booked instantly with the airline and they do not include the ones booked through agent websites such as MakeMyTrip, Yatra, Cleartrip, etc.
The spokesperson said, “We are also assisting the impacted customers with rescheduling, refunds, etc., as applicable. We have also informed and empowered our travel agency partners to extend support to customers, as and when demanded.”
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