{"id":94640,"date":"2025-05-15T16:32:00","date_gmt":"2025-05-15T11:02:00","guid":{"rendered":"https:\/\/aviationa2z.com\/?p=94640"},"modified":"2025-05-15T14:34:46","modified_gmt":"2025-05-15T09:04:46","slug":"air-india-express-flight-suffers-ac-failure-sparks-outrage","status":"publish","type":"post","link":"https:\/\/aviationa2z.com\/index.php\/2025\/05\/15\/air-india-express-flight-suffers-ac-failure-sparks-outrage\/","title":{"rendered":"Air India Express Flight Suffers AC Failure, Sparks Passenger Outrage"},"content":{"rendered":"\n

NEW DELHI-<\/strong> Air India Express (IX)<\/a> passengers faced outrage after an AC failure on flight IX-1128<\/strong> from Delhi (DEL)<\/a> to Bhubaneswar (BBI)<\/a> caused passenger distress. <\/p>\n\n\n\n

The airline, Air India Express (IX), attributed the issue to limited power during boarding, sparking safety concerns.<\/p>\n\n\n\n

\"Air
Photo: avgeekwithlens<\/a>\/ Harsh Tekriwal<\/figcaption><\/figure>\n\n\n\n

Air India Express Flight AC Issues<\/h2>\n\n\n\n

On May 11, 2025, Air India Express (IX) flight IX1128<\/strong>, departing Delhi (DEL) at 3:55 p.m. for Bhubaneswar (BBI), encountered a critical air conditioning failure, leaving 180 passengers in extreme heat for nearly 2 hours.<\/p>\n\n\n\n

A Passenger, Tusharkant Rout, complained on a LinkedIn post, and it went viral. Rout\u2019s photos showed passengers removing shirts, fanning themselves with magazines, and drinking water to cope, with one traveller\u2019s health deteriorating significantly, requiring crew attention.<\/p>\n\n\n\n

Despite multiple complaints, the issue persisted until the aircraft began its descent into Bhubaneswar (BBI), highlighting a failure to address the crisis mid-flight.<\/p>\n\n\n

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Photo- Air India Express (Facebook)<\/figcaption><\/figure><\/div>\n\n\n

About the Post<\/h4>\n\n\n\n

Rout described the situation as \u201cserious and critical,\u201d<\/strong> urging Air India Express (IX) to prioritise preventing future incidents. The post sparked widespread criticism, with users citing similar experiences.<\/p>\n\n\n\n

The incident, affecting a Boeing 737-800<\/a>, raised questions about pre-flight safety checks, as passengers endured cabin temperatures estimated at 35\u00b0C.<\/p>\n\n\n\n

Air India Express (IX), operating 80 daily flights from Delhi (DEL), faced scrutiny for recurring service lapses, with a similar AC failure reported on a Pune (PNQ)<\/a> to Jaipur (JAI)<\/a> flight on April 30, 2025.<\/p>\n\n\n\n

AIX Response<\/h4>\n\n\n\n

Air India Express (IX) responded to Rout\u2019s LinkedIn post, apologising for the discomfort but attributing the AC issue to operational constraints.<\/p>\n\n\n\n

The airline stated that cabin AC may feel less effective during boarding and taxiing due to open doors and limited auxiliary power unit (APU) capacity, becoming fully functional post-takeoff.<\/p>\n\n\n\n

The airline committed to improving services but provided no details on immediate actions or compensation.<\/p>\n\n\n\n

The airline\u2019s clarification, viewed as evasive by LinkedIn users, fueled calls for stricter oversight, with one commenter noting Air India Express (IX) risks losing loyal customers if issues persist.<\/p>\n\n\n\n

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Photo: avgeekwithlens\/ Harsh Tekriwal<\/figcaption><\/figure>\n\n\n\n

Safety Concerns<\/h2>\n\n\n\n

The DGCA has not issued a public statement, but the post urged regulatory action, citing a pattern of incidents, including the April 30 Pune (PNQ) flight, where a passenger fell ill.<\/p>\n\n\n\n

The health emergency on IX1128, though resolved without hospitalisation, underscored the need for robust in-flight medical support, with only basic first aid available, per crew training standards.<\/p>\n\n\n\n

LinkedIn users highlighted selective accountability, noting swift penalties for minor passenger violations but leniency for airlines neglecting basic services. <\/p>\n\n\n\n

Passenger trust, vital for Air India Express\u2019 15% revenue growth target, per CAPA, is at risk, with social media amplifying complaints.<\/p>\n\n\n\n

The airline\u2019s apology, while prompt, lacked actionable commitments. The incident underscores the need for stricter enforcement to ensure passenger safety across India\u2019s 150 airports.<\/p>\n\n\n\n

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Air India Express Passenger Falls Sick on Pune to Jaipur Flight<\/a><\/blockquote>