{"id":92216,"date":"2025-04-28T19:48:20","date_gmt":"2025-04-28T14:18:20","guid":{"rendered":"https:\/\/aviationa2z.com\/?p=92216"},"modified":"2025-10-13T16:09:05","modified_gmt":"2025-10-13T10:39:05","slug":"air-india-broken-business-class-seat-concern","status":"publish","type":"post","link":"https:\/\/aviationa2z.com\/index.php\/2025\/04\/28\/air-india-broken-business-class-seat-concern\/","title":{"rendered":"Air India Mumbai to Delhi Flight Broken Business Class Seat Concern"},"content":{"rendered":"\n

DELHI-<\/strong> A broken business class seat on an Air India (AI)<\/a> flight has sparked widespread concern about the airline’s maintenance standards and customer service quality.<\/p>\n\n\n\n

The incident, which occurred on a Mumbai (BOM)<\/a> to Delhi (DEL)<\/a> flight, has quickly gained traction on social media, adding to mounting criticism of India’s national carrier.<\/p>\n\n\n\n

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Photo: Cl\u00e9ment Alloing<\/figcaption><\/figure>\n\n\n\n

Broken Seats Concern<\/h2>\n\n\n\n

Urvashi Prasad, former director at NITI Aayog, brought attention to the issue when she shared photos of her damaged business class seat<\/strong> on flight AI 2996<\/strong>. The images revealed a seat with a loose panel, prompting Prasad to tweet on X.<\/p>\n\n\n\n

Her comment, combining genuine concern with pointed criticism, resonated with many travellers who have experienced similar issues with the airline. The implication that structural problems might extend beyond visible cabin elements touched on deeper anxieties about aircraft safety.<\/p>\n\n\n\n

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Dear Ms. Prasad, we're concerned to note this. Your feedback is important to us, and we'll make sure it gets addressed promptly.<\/p>— Air India (@airindia) April 27, 2025<\/a><\/blockquote>