{"id":88567,"date":"2025-04-01T22:46:18","date_gmt":"2025-04-01T17:16:18","guid":{"rendered":"https:\/\/aviationa2z.com\/?p=88567"},"modified":"2025-09-09T02:20:13","modified_gmt":"2025-09-08T20:50:13","slug":"westjet-passengers-stuck-in-mexico-for-3-days","status":"publish","type":"post","link":"https:\/\/aviationa2z.com\/index.php\/2025\/04\/01\/westjet-passengers-stuck-in-mexico-for-3-days\/","title":{"rendered":"WestJet Passengers Stuck in Mexico for 3 Days"},"content":{"rendered":"\n

TULUM-<\/strong> A relaxing vacation in Mexico <\/strong>transformed into a frustrating ordeal for over 100 Canadian travelers. They spent 3 days stranded<\/strong> between resorts and the airport with minimal communication from their airline, WestJet (WS)<\/a>.<\/p>\n\n\n\n

On Saturday, March 29, 2025<\/strong>, a hydraulic issue on the right side of the plane caused the flight to face multiple delays before being completely cancelled fourteen hours later. Flight WS4222 from Tulum (TQO)<\/strong> to Calgary (YYC), Canada<\/strong>, faced another delay on Monday, March 31, but eventually took off after about 45 minutes.<\/p>\n\n\n\n

\"WestJet
Photo: By Ken Fielding\/https:\/\/www.flickr.com\/photos\/kenfielding, CC BY-SA 3.0, https:\/\/commons.wikimedia.org\/w\/index.php?curid=72761268<\/figcaption><\/figure>\n\n\n\n

WestJet Passengers Stuck in Mexico<\/h2>\n\n\n\n

Passengers boarded three buses and traveled 80 kilometers north to the Barcelo resort complex<\/strong>. Upon arrival, confusion dominated the scene.<\/p>\n\n\n\n

Despite the confusion, he acknowledged that resort staff made considerable efforts to accommodate the unexpected arrival of nearly 200 people.<\/p>\n\n\n\n

On Sunday, March 30<\/strong>, the passengers returned to Tulum Airport (TQO), completed check-in procedures, and boarded their plane. After waiting approximately 45 minutes, passengers noticed ground crews removing their luggage from the aircraft.<\/p>\n\n\n\n

The pilot then announced that the mechanical issues remained unresolved. Adding to the complications, it was uncertain whether the small airport would have staff available when the plane was finally ready for departure.<\/p>\n\n\n\n

“The pilot informed us he had to argue with the Tulum airport because they wanted us to sleep on the airplane overnight. No food, no water on the airplane.”<\/p>Bryce Drohan, WestJet Passenger & Calgary Resident<\/cite><\/blockquote><\/figure>\n\n\n\n

Passengers endured a repeat of the previous day’s events, again with virtually no communication from WestJet (WS).<\/p>\n\n\n\n

“Eventually we got back on the buses, transported another hour and a half back to Barcelo\u2014the same place we were less than 18 hours previous. Again, no information,” Drohan said. No officials provided clear answers about when they would return home.<\/p>\n\n\n\n

“I feel that I can’t rely on WestJet and that they don’t have a vested interest in taking care of their clientele. They just want our money, and once they got it, then it’s a third-party’s problem, and they’re all arguing with each other.”<\/p>Drohan stated on Monday while en route to the airport for a third departure attempt<\/cite><\/blockquote><\/figure>\n\n\n\n

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Canadians trapped for the second day in Tulum. Please Canada send help. We have been trapped for nearly two days no communication from west jet just deboarded again after no food no water no word. @westjet@cbc@ctv@globalnews@global@canada pic.twitter.com\/EEtKosOrxT<\/a><\/p>— Bryce drohan (@Westjetsucks202) March 31, 2025<\/a><\/blockquote>