{"id":76479,"date":"2024-12-05T19:22:38","date_gmt":"2024-12-05T13:52:38","guid":{"rendered":"https:\/\/aviationa2z.com\/?p=76479"},"modified":"2024-12-05T19:22:43","modified_gmt":"2024-12-05T13:52:43","slug":"vistara-passenger-faces-refund-issues","status":"publish","type":"post","link":"https:\/\/aviationa2z.com\/index.php\/2024\/12\/05\/vistara-passenger-faces-refund-issues\/","title":{"rendered":"Vistara Passenger Faces Refund Issues, 100+ Calls, Dozens of Emails"},"content":{"rendered":"\n

MUMBAI-<\/strong> On Tuesday (December 3, 2024) I received a message from an Indian-origin woman residing in Mauritius sharing her unsatisfactory experience with the Vistara Airlines<\/a> refund process.<\/p>\n\n\n\n

Vistara Airlines now merged into Air India (AI)<\/a> on November 12, 2024, no longer exists as a brand, and all its booking-related queries are now transferred to AI Group.<\/p>\n\n\n\n

\"On
Photo: avgeekwithlens\/ Harsh Tekriwal<\/figcaption><\/figure>\n\n\n\n

Vistara Passenger Refund Issues<\/h2>\n\n\n\n

Mrs Reddy told us that she booked a flight with Vistara in Feb 2024 and due to some personal reasons she had to cancel it. However, she faced various issues while asking for a refund. Let’s hear from her:<\/p>\n\n\n\n

“I booked a Vistara flight in Feb 2024 for a date in Oct 2024 via customer care over a phone call. I used a federal Bank card to make payment. In Oct, I reached out to cancel the ticket via customer care again and they promised a full refund.<\/p>\n\n\n\n

However, it was refunded to the original mode of payment. Now I waited for a whole month and then realized that the last 4 digits on the original form of payment listed in my flight ticket didn’t match my card.\u00a0<\/p>\n\n\n\n

The refund amount went to that card, which I don’t even own. It’s been 2 months now I’ve been trying to get my money back. But after Vistara’s merger with Air India, it’s become impossible to even contact customer care.<\/p>\n\n\n\n

I have lost 60,000 INR<\/strong>. It was an international booking and it’s a huge loss for me being a single mother. I had canceled the ticket because my daughter had to undergo surgery and was unfit for travel.<\/p>\n\n\n\n

I was hoping to use the refunded amount for her medical expenses, but now I’m in deep trouble financially.<\/p>\n\n\n\n

\"On
Photo: avgeekwithlens\/ Harsh Tekriwal<\/figcaption><\/figure>\n\n\n\n

My take<\/h2>\n\n\n\n

I asked her to provide all the details to verify her claim and she provided all the proof with screenshots of payment, booking, and card number.<\/p>\n\n\n\n

The airline should address such issues carefully and they should cross-verify the refund they issued if the passenger says they have not received it.<\/p>\n\n\n\n

The new Air India should focus on customer satisfaction and providing better service.<\/p>\n\n\n\n

I recently flew with Air India and I also felt that the Air India crew was not very active and welcoming. Complete review coming soon.<\/p>\n\n\n\n

Stay tuned with us. Further, follow us on social media for the latest updates.<\/p>\n\n\n\n

Join us on\u00a0Telegram Group\u00a0<\/a>for the Latest Aviation Updates. Subsequently, follow us on\u00a0Google News<\/a><\/p>\n\n\n\n

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Air India Vistara Merger will Help Tata Save 500 Crore Yearly<\/a><\/blockquote>