{"id":61603,"date":"2024-04-12T14:17:25","date_gmt":"2024-04-12T08:47:25","guid":{"rendered":"https:\/\/aviationa2z.com\/?p=61603"},"modified":"2024-04-26T13:22:24","modified_gmt":"2024-04-26T07:52:24","slug":"air-india-concentrix-customer-care-centres","status":"publish","type":"post","link":"https:\/\/aviationa2z.com\/index.php\/2024\/04\/12\/air-india-concentrix-customer-care-centres\/","title":{"rendered":"Air India California’s Concentrix Partnership for New Customer Care Centres"},"content":{"rendered":"\n

GURUGRAM-<\/strong> Tata-owned Air India (AI),<\/a> a prominent global airline based in India, has established five new contact centres to provide round-the-clock assistance to its customers worldwide.<\/p>\n\n\n\n

Collaborating with Concentrix, a customer engagement firm headquartered in California, Air India has entrusted the management of premium services to centers located in Mumbai<\/a>, Cairo, and Kuala Lumpur.<\/p>\n\n\n\n

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Photo: Eurospot<\/figcaption><\/figure>\n\n\n\n

Air India New Customer Care Centres<\/h2>\n\n\n\n

In a recent development, Air India has unveiled a premium desk exclusively designed for its esteemed Frequent Flyer members<\/a>, as well as business and first-class passengers.<\/p>\n\n\n\n

This dedicated service offers personalized assistance, thereby enhancing the overall travel experience for these valued segments of passengers. <\/p>\n\n\n\n

Further, the airline has partnered with iEnergizer to operate contact centers in Noida <\/a>and Bengaluru<\/a>, focusing primarily on handling domestic inquiries.<\/p>\n\n\n\n

With a focus on investing in advanced technology infrastructure, including a new tech stack, the airline aims to streamline customer support operations and improve efficiency.<\/p>\n\n\n\n

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Photo: Air India<\/figcaption><\/figure>\n\n\n\n

Executive Remarks<\/h2>\n\n\n\n

“At Air India, our customers are at the heart of everything we do. The expansion and improvement of our contact centers underscore Air India’s dedication to delivering comprehensive assistance to our customers and represent a significant stride towards establishing Air India as a premier global airline,” remarked Rajesh Dogra, Chief Customer Experience Officer at Air India, during the inauguration of the Mumbai center.<\/p>\n\n\n\n

Furthermore, Air India has implemented a holistic back-office insourcing strategy to manage emails internally, social media interactions, and chat support, ensuring effective support for our valued customers.<\/p>\n\n\n\n

A dedicated 24\/7 grievance management desk promptly handles all customer queries and escalations, providing continuous support. A robust quality and training governance framework has been established to uphold best-in-class standards and enhance employee skills.<\/p>\n\n\n\n

Recently, Air India launched its revamped website and the airline industry’s pioneering Generative AI chatbot, AI.g. This chatbot offers seamless accessibility on the website and WhatsApp, introducing a new avenue for guest support. It enables travelers to inquire about over 1300 travel-related topics, further enhancing their experience.<\/p>\n\n\n\n

Stay tuned with us. Further, follow us on social media for the latest updates.<\/p>\n\n\n\n

Join us on Telegram Group <\/a>for the Latest Aviation Updates. Subsequently, follow us on Google News<\/a>.<\/p>\n\n\n\n

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Air India Establishing New Software Development Centres in San Francisco, Gurgaon, and Kochi<\/a><\/blockquote>