{"id":28829,"date":"2023-01-19T19:02:27","date_gmt":"2023-01-19T13:32:27","guid":{"rendered":"https:\/\/aviationa2z.com\/?p=28829"},"modified":"2023-05-18T09:57:18","modified_gmt":"2023-05-18T04:27:18","slug":"after-32-passengers-missed-a-flight-to-singapore-jet-airways-ceo-has-said-this-exclusive","status":"publish","type":"post","link":"https:\/\/aviationa2z.com\/index.php\/2023\/01\/19\/after-32-passengers-missed-a-flight-to-singapore-jet-airways-ceo-has-said-this-exclusive\/","title":{"rendered":"After 32 passengers missed a flight to Singapore, Jet Airways’ CEO has said this | Exclusive"},"content":{"rendered":"\n

The Directorate General of Civil Aviation (DGCA<\/a>) has requested an investigation into how a flight from Amritsar to Singapore took off hours ahead of schedule, leaving 35 passengers behind.<\/strong><\/p>\n\n\n\n

Directorate General of Civil Aviation<\/h2>\n\n\n\n

This seems to have been the outcome of a timetable modification, Sanjeev Kapoor wrote. Some travel agents enter their company’s email and phone numbers in place of the customers’ contact information.<\/p>\n\n\n\n

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Scoot airline flight | Aviationa2z.com<\/strong><\/figcaption><\/figure>\n\n\n\n

Sanjiv Kapoor responded to the tweet with<\/h2>\n\n\n\n

They, therefore, have a responsibility to inform their clients of any time changes. This has been a long-standing problem and challenge, which the airlines frequently draw attention to.<\/p>\n\n\n\n

Unfortunately, there is no law requiring travel agents to enter simple client contact information. Sanjiv Kapoor responded to the tweet with, “Ideally, this should be a mandated requirement, as that would prevent such issues.<\/p>\n\n\n\n

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This appears to have been the result of a schedule change. Some travel agents do not provide customer contact information, instead inputting their own agency email and phone numbers. Onus is then on them to pass on such timing change messages to the customers. (1\/n) https:\/\/t.co\/2BDrzvTBSJ<\/a><\/p>— Sanjiv Kapoor (@TheSanjivKapoor) January 19, 2023<\/a><\/blockquote>