{"id":28394,"date":"2022-11-30T16:47:40","date_gmt":"2022-11-30T11:17:40","guid":{"rendered":"https:\/\/aviationa2z.com\/?p=28394"},"modified":"2022-11-30T16:47:43","modified_gmt":"2022-11-30T11:17:43","slug":"exclusive-lufthansa-agrees-to-pay-a-20000-settlement-to-passengers-who-were-denied-boarding","status":"publish","type":"post","link":"https:\/\/aviationa2z.com\/index.php\/2022\/11\/30\/exclusive-lufthansa-agrees-to-pay-a-20000-settlement-to-passengers-who-were-denied-boarding\/","title":{"rendered":"Exclusive| Lufthansa agrees to pay a $20,000 settlement to passengers who were denied boarding"},"content":{"rendered":"\n

The incident in May 2022 has proved costly for Lufthansa airlines, both financially and in terms of reputational damage.<\/strong><\/p>\n\n\n\n

German flag carrier\u00a0Lufthansa airlines<\/a><\/strong>\u00a0has agreed to pay $21,000 to each and every passenger who was refused boarding on a flight from Frankfurt <\/a><\/strong>(FRA<\/a><\/strong>) to Budapest (BUD) earlier current year. All 128 passengers were affected, meaning an estimated settlement cost for the airline of over $2.6 million.<\/em><\/p>\n\n\n\n

Lufthansa airlines\u00a0<\/h2>\n\n\n\n

The incident started on May 4th, 2022, on flight LH401 from\u00a0New York JFK\u00a0to Frankfurt. Many Orthodox Jewish passengers onboard the\u00a0Boeing 747-400\u00a0were connecting onwards to Budapest on flight LH1334.<\/p>\n\n\n\n

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Lufthansa airlines\u00a0| Aviationa2z.com<\/strong><\/figcaption><\/figure>\n\n\n\n

According to some reports, there were some mask compliance problems on the Transatlantic segment of the travel, and as such, the decision was made to deny boarding on the flight to Budapest after failure to follow crew members’ instructions.<\/p>\n\n\n\n

However, it was not only the limited number of non-compliant passengers who were denied boarding. Shockingly, many other Orthodox Jewish passengers who were not associated with the group but believed to have been involved simply because of their name or appearance were also prevented from boarding the flight. The incident can be seen in this video recorded by 1 of the passengers in flight:<\/p><\/blockquote>\n\n\n\n

The incident soon went viral, and Lufthansa\u2019s CEO, Carsten Spohr, was quick to issue an apology at the time, saying,<\/p><\/blockquote><\/figure>\n\n\n\n

\u201cLufthansa regrets the circumstances surrounding the decision to exclude the affected passengers from the flight, for which Lufthansa sincerely apologizes. While Lufthansa is still reviewing the facts and circumstances of that day, we regret that the large group was denied boarding rather than limiting it to the non-compliant guests.<\/p>\n\n\n\n

We apologize to all the passengers unable to travel on this flight, not only for the inconvenience but also for the offense caused and the personal impact. We will be engaging with the affected passengers to better understand their concerns and openly debate how we may improve our passenger’s service.”<\/p>\n\n\n\n

Also, read <\/strong><\/p>\n\n\n\n