{"id":20874,"date":"2022-05-27T11:49:23","date_gmt":"2022-05-27T06:19:23","guid":{"rendered":"https:\/\/aviationa2z.com\/?p=20874"},"modified":"2022-05-27T12:00:39","modified_gmt":"2022-05-27T06:30:39","slug":"spicejet-indigo-faulted-for-poor-service-and-behaviour-by-indias-flying-public-in-a-survey","status":"publish","type":"post","link":"https:\/\/aviationa2z.com\/index.php\/2022\/05\/27\/spicejet-indigo-faulted-for-poor-service-and-behaviour-by-indias-flying-public-in-a-survey\/","title":{"rendered":"SpiceJet , IndiGo faulted for poor service and behaviour by India’s flying public in a survey"},"content":{"rendered":"\n

According to sources, India’s flying public<\/strong> is becoming increasingly dissatisfied with the country’s airlines – spicejet and IndiGo , with customer service and airline worker behaviour <\/strong>deteriorating drastically in the aftermath of Covid-19. <\/p>\n\n\n\n

As a result of the pandemic, 79 percent of the 15,000 airline customers polled by LocalCircles feel Indian carriers<\/strong> are compromising on passenger experience and cutting savings, souring the outlook of what was formerly the world’s fastest-growing aviation sector. <\/strong><\/p>\n\n\n\n

\"India's
Image courtesy – Bloomberg <\/figcaption><\/figure>\n\n\n\n

At a time when Indian airlines are boosting ticket prices to combat rising fuel costs, they are also charging for more ancillaries.<\/p>\n\n\n\n

If you haven’t done web check-in, for example, you’ll have to pay 200 rupees ($2.60) at the airport for a boarding card. <\/p><\/blockquote><\/figure>\n\n\n\n

After a SpiceJet passenger complained, India’s Civil Aviation Minister Jyotiraditya Scindia said he’ll look into the practise, which was implemented to reduce touchpoints as a result of Covid. <\/p>\n\n\n\n

In India, where no-frills carriers account for 85 percent<\/strong> of the market, passenger unhappiness is amplified. <\/p>\n\n\n\n

\"\"
Credits to economic times <\/figcaption><\/figure>\n\n\n\n
While legacy carriers in the United States and Europe (full-service airlines with loyalty programmes) can eliminate fees for top tier members, loyal passengers in India may nevertheless find themselves in a transactional relationship. <\/strong><\/pre>\n\n\n\n
There was a time when airlines would give their all, but that’s no longer possible<\/strong>, according to Jitender Bhargava, a former executive director of Air India.<\/p>\n\n\n\n
 \"Fares are now the lowest<\/strong> in the world on a per kilometre passenger flown basis, and ticket prices haven't increased in proportion to aviation fuel costs,\" he said. <\/pre>\n\n\n\n
“Let the airlines take this as a warning and deal with the problems,” he said. “The customer reigns supreme.” <\/strong><\/p>\n\n\n\n
Stay Informed with us! <\/p>\n\n\n\n
Join Our Telegram group for Latest Aviation Updates :-https:\/\/t.me\/aviationa2z<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"
India’s flying public is becoming increasingly dissatisfied with the country’s airlines – spicejet and IndiGo. Know more here <\/p>\n","protected":false},"author":2,"featured_media":20876,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[2030,6056,234,6055,1838,446],"class_list":{"0":"post-20874","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-uncategorized","8":"tag-aviation-a2z-news","9":"tag-behaviour-issues","10":"tag-indigo","11":"tag-poor-service","12":"tag-services","13":"tag-spicejet"},"_links":{"self":[{"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/posts\/20874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/comments?post=20874"}],"version-history":[{"count":2,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/posts\/20874\/revisions"}],"predecessor-version":[{"id":20883,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/posts\/20874\/revisions\/20883"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/media\/20876"}],"wp:attachment":[{"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/media?parent=20874"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/categories?post=20874"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/tags?post=20874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}