{"id":20469,"date":"2022-05-11T15:54:40","date_gmt":"2022-05-11T10:24:40","guid":{"rendered":"https:\/\/aviationa2z.com\/?p=20469"},"modified":"2022-05-11T15:54:42","modified_gmt":"2022-05-11T10:24:42","slug":"indigo-flight-row-dgca-probe-crew-to-look-at-operational-and-authorized-norms","status":"publish","type":"post","link":"https:\/\/aviationa2z.com\/index.php\/2022\/05\/11\/indigo-flight-row-dgca-probe-crew-to-look-at-operational-and-authorized-norms\/","title":{"rendered":"IndiGo flight row: DGCA probe crew to look at operational and authorized norms"},"content":{"rendered":"\n<p class=\"has-drop-cap\" id=\"h-the-regulation-referred-to-is-part-of-the-civil-aviation-requirements-car-section-3-series-m-part-i-which-lays-down-regulations-for-carriage-of-persons-with-disabilities-and-reduced-mobility-by-air-to-protect-them-against-discrimination-and-to-ensure-that-they-receive-all-possible-assistance-during-their-travel\"><strong>The regulation referred to is part of the Civil Aviation Requirements (CAR) (Section 3, Series &#8216;M&#8217;, Part I), which lays down &#8220;regulations for the carriage of persons with disabilities and reduced mobility by air to save them against discrimination and to ensure that they obtain all possible service during their journey&#8221;.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-directorate-general-of-civil-aviation\">Directorate General of Civil Aviation <\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/aviationa2z.com\/wp-content\/uploads\/2022\/05\/indigorameshpathaniamint_1575054331761-1024x576.webp\" alt=\"\" class=\"wp-image-20470\" srcset=\"https:\/\/aviationa2z.com\/wp-content\/uploads\/2022\/05\/indigorameshpathaniamint_1575054331761-1024x576.webp 1024w, https:\/\/aviationa2z.com\/wp-content\/uploads\/2022\/05\/indigorameshpathaniamint_1575054331761-600x338.webp 600w, https:\/\/aviationa2z.com\/wp-content\/uploads\/2022\/05\/indigorameshpathaniamint_1575054331761-300x169.webp 300w, https:\/\/aviationa2z.com\/wp-content\/uploads\/2022\/05\/indigorameshpathaniamint_1575054331761-768x432.webp 768w, https:\/\/aviationa2z.com\/wp-content\/uploads\/2022\/05\/indigorameshpathaniamint_1575054331761-1536x864.webp 1536w, https:\/\/aviationa2z.com\/wp-content\/uploads\/2022\/05\/indigorameshpathaniamint_1575054331761-750x422.webp 750w, https:\/\/aviationa2z.com\/wp-content\/uploads\/2022\/05\/indigorameshpathaniamint_1575054331761-1140x641.webp 1140w, https:\/\/aviationa2z.com\/wp-content\/uploads\/2022\/05\/indigorameshpathaniamint_1575054331761.webp 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption><strong>IndiGo airline | Aviationa2z.com<\/strong><\/figcaption><\/figure>\n\n\n\n<p><em>The three-member team deputed by the <a href=\"https:\/\/www.dgca.gov.in\/\" rel=\"noreferrer noopener sponsored nofollow\" target=\"_blank\">Directorate General of Civil Aviation (DGCA)<\/a> to probe Saturday\u2019s incident at the Ranchi airport, where IndiGo staff allegedly\u00a0denied boarding to a specially-abled kid, will look into the operational and legal aspects, including the applicability of the \u201cregulations for the carriage of persons with disabilities and reduced mobility\u201c, a senior government official revealed.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>The official told the detailed fact-finding probe was initiated as the aviation security regulator was \u201cdissatisfied\u201d with <a href=\"http:\/\/www.goindigo.in\/\" target=\"_blank\" rel=\"noreferrer noopener sponsored nofollow\">IndiGo\u2019s <\/a>statement on the incident.<\/p><\/blockquote><\/figure>\n\n\n\n<p>\u201cEspecially, the applicability of the regulation detailing conditions for the carriage of persons with disability or persons with reduced mobility will be reviewed,\u201d told the official. \u201cWhether it was observed or not will be decided by the probe. In case of any defects on the part of the airline staff, there are provisions to penalize the airline,\u201d the official told. The fact-finding team is expected to submit its information by May 16.<\/p>\n\n\n\n<p>The regulation referred to is part of the <a href=\"https:\/\/www.dgca.gov.in\/digigov-portal\/?dynamicPage=CivilAviationReqContent\/6\/211\/viewDynamicRuleContLvl2\/html&amp;maincivilAviationRequirements\/6\/0\/viewDynamicRulesReq\" rel=\"noreferrer noopener sponsored nofollow\" target=\"_blank\">Civil Aviation Requirements<\/a> (CAR) (Section 3, Series \u2018M\u2019, Part I), which lays down \u201cregulations for the carriage of persons with disabilities and reduced mobility by air to protect them against discrimination and to confirm that they welcome all possible assistance during their journey\u201d.<\/p>\n\n\n\n<p>\u201cNo airline shall deny to carry persons with disability or reduced mobility and their assistive aids\/ devices, escorts, and guide dogs including their presence in the cabin, provided such persons or their representatives, at the time of booking, announce the airline of their need(s),\u201d it states. It also states that \u201cbefore refusing carriage to any person on the basis of disability, the airline shall specify in writing the basis of such refusal indicating its opinion that transportation of such persons would or might be inimical to the security of flight\u201d.<\/p>\n\n\n\n<p><strong>Also, read <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong><a href=\"https:\/\/aviationa2z.com\/index.php\/2022\/05\/10\/domestic-aviation-passenger-traffic-increased-by-83-percent-in-april\/\" target=\"_blank\" rel=\"noreferrer noopener sponsored nofollow\">Domestic aviation passenger traffic increased by 83 percent in April<\/a>   <\/strong><\/li><li><strong><a href=\"https:\/\/aviationa2z.com\/index.php\/2022\/04\/30\/flybig-to-start-delhi-shillong-route-plan-up-big-expansion\/\" target=\"_blank\" rel=\"noreferrer noopener sponsored nofollow\">Flybig to start Delhi-Shillong route ; plan up big expansion<\/a>  <\/strong><\/li><li><strong><a href=\"https:\/\/aviationa2z.com\/index.php\/2022\/04\/30\/after-3-unsuccessful-bids-management-sells-its-stake-in-pawan-hans-to-the-private-consortium\/\" target=\"_blank\" rel=\"noreferrer noopener sponsored nofollow\">After 3 unsuccessful bids, Management sells its stake in Pawan Hans to the private consortium<\/a><\/strong><\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/aviationa2z.com\/wp-content\/uploads\/2021\/12\/indigo_6b523196-32fe-11e8-8c5f-3c6cc031651e.jpg\" alt=\"\" class=\"wp-image-847\" srcset=\"https:\/\/aviationa2z.com\/wp-content\/uploads\/2021\/12\/indigo_6b523196-32fe-11e8-8c5f-3c6cc031651e.jpg 960w, https:\/\/aviationa2z.com\/wp-content\/uploads\/2021\/12\/indigo_6b523196-32fe-11e8-8c5f-3c6cc031651e-600x338.jpg 600w, https:\/\/aviationa2z.com\/wp-content\/uploads\/2021\/12\/indigo_6b523196-32fe-11e8-8c5f-3c6cc031651e-300x169.jpg 300w, https:\/\/aviationa2z.com\/wp-content\/uploads\/2021\/12\/indigo_6b523196-32fe-11e8-8c5f-3c6cc031651e-768x432.jpg 768w, https:\/\/aviationa2z.com\/wp-content\/uploads\/2021\/12\/indigo_6b523196-32fe-11e8-8c5f-3c6cc031651e-750x422.jpg 750w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><figcaption><strong>Aviationa2z.com<\/strong><\/figcaption><\/figure>\n\n\n\n<p>The CAR defines a \u201cperson with a disability\u201d as \u201cany individual who has a physical or mental impairment\u201d on a permanent or temporary basis that limits one or more major life activities.<\/p>\n\n\n\n<p>The three-member team will visit Ranchi and Hyderabad, where the child\u2019s parents are based, to collect evidence. \u201cThe team will speak with the passengers concerned, and collect video evidence from Ranchi airport to better understand how the events unfolded,\u201d said the official.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-indigo-spokesperson-detailed-the-company-s-staff-training\">IndiGo spokesperson detailed the company\u2019s staff training <\/h2>\n\n\n\n<p>Responding to queries, an IndiGo spokesperson detailed the company\u2019s staff training program. \u201cAll customer-facing employees at IndiGo undergo a mandatory disability sensitization program\u2026 All employees undergo a mandatory refresher every two years on disability assistance,\u201d said the spokesperson.<\/p>\n\n\n\n<p>The airline did not respond to queries on whether it considered the CAR regulations on \u201ccarriage of persons with disabilities\u201d and if it had received any communication from the DGCA regarding its report on the incident.<\/p>\n\n\n\n<p>In a report on Monday, the airline\u2019s CEO, Ronojoy Dutta, had told the company was of the view \u201cthat we made the best possible decision under difficult circumstances\u201d. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"620\" height=\"414\" src=\"https:\/\/aviationa2z.com\/wp-content\/uploads\/2021\/12\/202112231444034591_Indian-aviation-industry-was-able-to-breathe-a-little-easier_SECVPF.jpg\" alt=\"\" class=\"wp-image-15996\" srcset=\"https:\/\/aviationa2z.com\/wp-content\/uploads\/2021\/12\/202112231444034591_Indian-aviation-industry-was-able-to-breathe-a-little-easier_SECVPF.jpg 620w, https:\/\/aviationa2z.com\/wp-content\/uploads\/2021\/12\/202112231444034591_Indian-aviation-industry-was-able-to-breathe-a-little-easier_SECVPF-600x401.jpg 600w, https:\/\/aviationa2z.com\/wp-content\/uploads\/2021\/12\/202112231444034591_Indian-aviation-industry-was-able-to-breathe-a-little-easier_SECVPF-300x200.jpg 300w\" sizes=\"(max-width: 620px) 100vw, 620px\" \/><figcaption><strong>Aviationa2z.com<\/strong><\/figcaption><\/figure>\n\n\n\n<p><em>\u201cThroughout the check-in and boarding process our intent, of course, was to take the family. However, at the boarding area, the teenager was visibly in panic. While providing courteous and compassionate service to our customers is of paramount importance to us, the airport staff, in line with the safety guidelines, were forced to make a difficult decision,\u201d Dutta had told.<\/em><\/p>\n\n\n\n<p><strong>Thank you<\/strong><\/p>\n\n\n\n<p><strong>Stay updated with Aviationa2z.com<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The regulation referred to is part of the Civil Aviation Requirements (CAR) (Section 3, Series &#8216;M&#8217;, Part I), which lays down &#8220;regulations for the carriage of persons with disabilities and reduced mobility by air to save them against discrimination and to ensure that they obtain all possible service during their journey&#8221;.<\/p>\n","protected":false},"author":3,"featured_media":19027,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[416],"tags":[620,624,2332,115,116,396,234,123,778],"class_list":{"0":"post-20469","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-quick-updates","8":"tag-dgca","9":"tag-dgca-india","10":"tag-directorate-general-of-civil-aviation","11":"tag-india","12":"tag-indian-aviation","13":"tag-indian-aviation-news","14":"tag-indigo","15":"tag-indigo-airlines","16":"tag-passengers"},"_links":{"self":[{"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/posts\/20469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/comments?post=20469"}],"version-history":[{"count":1,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/posts\/20469\/revisions"}],"predecessor-version":[{"id":20471,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/posts\/20469\/revisions\/20471"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/media\/19027"}],"wp:attachment":[{"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/media?parent=20469"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/categories?post=20469"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aviationa2z.com\/index.php\/wp-json\/wp\/v2\/tags?post=20469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}