{"id":125818,"date":"2025-12-17T22:05:00","date_gmt":"2025-12-17T16:35:00","guid":{"rendered":"https:\/\/aviationa2z.com\/?p=125818"},"modified":"2025-12-17T21:00:36","modified_gmt":"2025-12-17T15:30:36","slug":"lufthansa-member-says-383000-miles-stolen","status":"publish","type":"post","link":"https:\/\/aviationa2z.com\/index.php\/2025\/12\/17\/lufthansa-member-says-383000-miles-stolen\/","title":{"rendered":"Lufthansa Member Says 383,000 Miles Stolen, Airline Rejects Fraud"},"content":{"rendered":"\n

COLOGNE-<\/strong> A Lufthansa Miles and More member reported the loss of 383,000 miles while traveling on Lufthansa (LH)<\/a> and arriving in Atlanta (ATL). The miles were allegedly used to book travel unrelated to him, yet the airline and program have declined to restore the balance.<\/p>\n\n\n\n

The situation unfolded while the member was flying from Frankfurt (FRA) to Atlanta (ATL) on Lufthansa (LH), only to discover the deduction hours later. A ticket had been issued for travel from Vancouver (YVR) to New Delhi (DEL)<\/a>, unrelated to the account holder.<\/p>\n\n\n\n

\"A
Photo: Lufthansa<\/figcaption><\/figure>\n\n\n\n

Lufthansa Member Lost 383K Miles<\/h2>\n\n\n\n

According to OMAAT<\/a>, the member noticed the missing miles immediately after landing and contacted Miles and More support.<\/p>\n\n\n\n

The team informed him that a mixed payment ticket had been purchased that same day using his miles and a credit card belonging to someone else. He stated he did not authorize the transaction and did not recognize the traveler\u2019s details.<\/p>\n\n\n\n

Support staff confirmed the traveler was in Frankfurt<\/a>, preparing to depart for India, yet they were unable to intervene. The member filed a formal complaint as instructed and was told repeatedly that the miles would be restored.<\/p>\n\n\n\n

More than two months later, he was informed that no fraud had been found, despite never receiving any communication from the program\u2019s fraud department.<\/p>\n\n\n\n

The member asked for documentation related to the ticket, including the passenger’s name and payment data, to understand what happened.<\/p>\n\n\n\n

Miles and More refused to release these details. The user expressed concern about losing a significant number of miles and cited a lack of transparency in the investigation.<\/p>\n\n\n\n

\"Lufthansa
Photo: Lufthansa<\/figcaption><\/figure>\n\n\n\n

Conflicting Communication Between the Airline and Program<\/h4>\n\n\n\n

The member shared that Lufthansa directed him to Miles and More since it was an account issue, while Miles and More directed him back to Lufthansa since it involved potential fraud. This left him without a clear path to resolution.<\/p>\n\n\n\n

He also noted that he received no email alerts about the redemption, no password change notifications, and no record of the booking in his inbox.<\/p>\n\n\n\n

He could still access his account normally, which deepened the confusion around how someone else could redeem such a large sum without triggering verification steps.<\/p>\n\n\n\n

\"Lufthansa
Photo: Lufthansa<\/figcaption><\/figure>\n\n\n\n

Why the Case Raises Security Concerns<\/h4>\n\n\n\n

Several unresolved questions remain.<\/p>\n\n\n\n