{"id":124548,"date":"2025-12-09T17:35:00","date_gmt":"2025-12-09T12:05:00","guid":{"rendered":"https:\/\/aviationa2z.com\/?p=124548"},"modified":"2025-12-09T11:56:59","modified_gmt":"2025-12-09T06:26:59","slug":"riyadh-air-to-become-first-fully-ai-native-airline-in-the-world","status":"publish","type":"post","link":"https:\/\/aviationa2z.com\/index.php\/2025\/12\/09\/riyadh-air-to-become-first-fully-ai-native-airline-in-the-world\/","title":{"rendered":"This Carrier Set to Become First Fully AI-Native Airline in the World"},"content":{"rendered":"\n

RIYADH-<\/strong> Saudi Arabia’s new flag carrier, Riyadh Air (RX)<\/a>, partners with IBM to launch the world’s first AI-native airline at IBM Think Riyadh 2025. This collaboration builds operations without legacy systems, enhancing guest and employee experiences through advanced AI tools.<\/p>\n\n\n\n

The 3-year effort integrates IBM WatsonX, Orchestrate, and Consulting Advantage, orchestrating 59 workstreams with more than 60 partners, including Adobe, Apple, FLYR, and Microsoft.<\/p>\n\n\n\n

With initial flights underway and first commercial service expected in early 2026, Riyadh Air aims to connect over 100 destinations by 2030.<\/p>\n\n\n\n

\"Riyadh
Photo: Tobias Gudat<\/figcaption><\/figure>\n\n\n\n

Riyadh Air to Become AI-Native Airline<\/h2>\n\n\n\n

Riyadh Air establishes itself as the world\u2019s first AI-native airline, designed from inception without legacy patchwork.<\/p>\n\n\n\n

IBM Consulting serves as the orchestrator, uniting 59 workstreams and more than 60 partners through IBM Consulting Advantage, an AI-powered delivery platform that accelerates value creation.<\/p>\n\n\n\n

This platform ensures seamless execution of the airline\u2019s end-to-end technology strategy.<\/p>\n\n\n\n

The 3-year collaboration reaches a pivotal milestone at IBM Think Riyadh 2025. Initial flights operate now, while full commercial service launches in early 2026.<\/p>\n\n\n\n

Riyadh Air CFO Adam Boukadida<\/strong> states: \u201cWe had a clear choice, be the last airline built on legacy technology or the first built on the platforms that will define the next decade of aviation. With IBM, we\u2019ve stripped out fifty years of legacy in a single stroke. Riyadh Air isn\u2019t just built for today; it\u2019s built for the future and creating a pathway for many airlines to follow in the years to come.\u201d<\/p>\n\n\n\n

IBM Senior Vice President Mohamad Ali<\/strong> adds: \u201cBy embedding AI into the very foundation of its operations, Riyadh Air is setting a new blueprint for what it means to build a modern, adaptive enterprise from the ground up. As a company born in the AI era, Riyadh Air is redefining what\u2019s possible in aviation, and it\u2019s been a privilege for IBM to help make that vision a reality.\u201d<\/p>\n\n\n\n

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Photo: Riyadh Air<\/figcaption><\/figure>\n\n\n\n

Transforming Employee and Traveler Interactions<\/h2>\n\n\n\n

Riyadh Air (RX) infuses generative AI and agentic AI capabilities into workflows, creating synchronized environments where people and technology deliver effortless travel at King Khalid International Airport (RUH)<\/a>.<\/p>\n\n\n\n

Employee Experience<\/h4>\n\n\n\n

Employees access a personalized digital workplace powered by AI agents. This chat-first platform simplifies HR tasks and accelerates self-service as Riyadh Air (RX) doubles its workforce in the next 12 months.<\/p>\n\n\n\n

Crew Enablement<\/h4>\n\n\n\n

IBM Watsonx Orchestrate powers mobile applications that provide a trustworthy, proactive, contextually aware concierge experience.
AI agents propose next-best actions for each crew persona. For example, staff receive prompts to offer fast-track services to late-arriving guests.<\/p>\n\n\n\n

Customer Care<\/h4>\n\n\n\n

Digitally driven yet anchored in human values, AI-enabled voice bots and agent assists deliver personalized support. These tools use contextual data to anticipate traveler needs and enhance the overall journey.<\/p>\n\n\n\n

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Photo: Riyadh Air<\/figcaption><\/figure>\n\n\n\n

Unlocking Efficiency and New Revenue Streams<\/h2>\n\n\n\n

Riyadh Air (RX) starts with a blank digital slate, using AI to drive efficiency and reinvest in innovation.<\/p>\n\n\n\n

IBM Consulting implements an enterprise performance management suite that integrates financial, operational, and commercial data.<\/p>\n\n\n\n

This system automates planning, budgeting, forecasting, and analysis to deliver real-time insights. Leaders optimize route profitability and support data-driven decisions instantly.<\/p>\n\n\n\n

The partnership equips Riyadh Air with digital strategy, architecture, and operating models to transform aviation.<\/p>\n\n\n\n

The airline expands Saudi Arabia\u2019s connectivity to more than 100 destinations, serves millions of travelers by 2030, contributes $20 billion to non-oil GDP, and creates 200,000 jobs.<\/p>\n\n\n\n

Stay tuned with us. Further, follow us on social media for the latest updates.<\/p>\n\n\n\n

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Riyadh Air Plans New Flights to Fastest Growing Aviation Market in the World<\/a><\/blockquote>